Ebid loses a buyer due to failure of Google/ebid payment system

[QuicksilverDiecast]

It appears that due to either ebid and or Google check out's failure to indicate that the customer in fact did pay for the item on EBID's seller "sold" page where the green indicator will light up when paid. I rely on this system on EBID, and do not check my email address for notices, as the Ebid system, like ebays is designed to work within itself. soooo... Since the light was never shown as green on 3 items that the buyer purchased, I sent non paying bidder notices 3 times and rec'd no response, why I do not know.

This morning I checked my NON ebid emails( for non buisness related reasons) and found a notice from Google checkout that the buyer did indeed make the payment!!!!!!!!! Previously Not knowing this I left appropriate feedback and relisted the items, figuring as Ebid's system was showing me that indeed he was a non paying bidder. So I went back thru my feedbacks to see if I could actually repair and change it and found that the member has quit eBid.....RESULT: Lost sales to seller. Lost customer for Ebid, UNJUSTLY Bad reputation for Buyer. While it was not a great loss, it was still a loss, and if it would have been a large amount...well.

So where is the problem guys????? Google appears to be a pain in the arse to begin with. and If this is happening to me I am sure it is happening to other sellers.

Ebid has it set up so within ebids sellers sold page the indicators for "Invoice" "Payment" "Shipped" "Feedback Left" "Feedback Rec'd" that when each is completed the indicator shows it as a green dot. I rely on this system(Ebids) to keep things moving, rather than chasing my different email addresses around the internet to find out whether or this customer or that customer has made payment!!!!! Isn't that why Ebid has the green dot system?

I personally may decide to trash can the Google checkout system as a payment method, and would NOT recommend it to any sellers.

[TonyBridger]

Cannot understand any seller not checking their emails regularly . What happens when a buyer has a query or complaint.

[QuicksilverDiecast]

Cannot understand any seller not checking their emails regularly . What happens when a buyer has a query or complaint.

I check them dailey where they are supposed to be ON SITE, Not on AOL!

[kazeran]

But, if you are a business, (no offence meant here by the way) would it not make sense to have a daily ritual, maybe first thing with a cup of coffee or something, to troll through all your email addresses, inboxes, websites, etc. I mean it can't take long, and if it does, maybe its time to downsize on the communication options?

[JanetB]

I've never had a problem with Google Checkout payments. When a buyer makes payment, I receive a notice in my email to log on and confirm payment then the AAL red dot turns green automatically.

If you like, check out my Google Merchant Account instructions to see if you have set your account correctly.
http://www.jeweleffects.com/instruct...ntaccount.html

[JanetB]

But, if you are a business, (no offence meant here by the way) would it not make sense to have a daily ritual, maybe first thing with a cup of coffee or something, to troll through all your email addresses, inboxes, websites, etc. I mean it can't take long, and if it does, maybe its time to downsize on the communication options?

That is my morning routine, check all my emails first and answer any questions if necessary.

[GoodiesLoft]

Sorry but I dont see this as the sellers fault, yes they maybe should check all the emails BUT this does not and should not distract from the apparent basic failure between google/ebid. This "paid tick" is vital info and if it is not being updated between ebid/google this needs to be looked at.

[HerMajesty]

So - paypal automatically shows.............I take it Google does not?? (I don't use Google, so I don't know).

[TonyBridger]

Sorry but I dont see this as the sellers fault, yes they maybe should check all the emails BUT this does not and should not distract from the apparent basic failure between google/ebid. This "paid tick" is vital info and if it is not being updated between ebid/google this needs to be looked at.

I think that if a buyer leaves the Google Checkout or PayPal page without getting them to refer him/her back to the shopping site (in this case eBid) there is no way for the shopping site to know they have paid.

Not sure if its still the case but the buyer use to have to click on a return to seller link on PayPal for them to notify the sellers site the payment had been made.

[HerMajesty]

I think that if a buyer leaves the Google Checkout or PayPal page without getting them to refer him/her back to the shopping site (in this case eBid) there is no way for the shopping site to know they have paid.

Not sure if its still the case but the buyer use to have to click on a return to seller link on PayPal for them to notify the sellers site the payment had been made.

No - I don't always click the return to the shopping site button............and my paypal payments always show. ....so, no I don't think you have to return if you pay via paypal.