There are times when phone support is needed

[cmjewels925]

I'm not suggesting you publish a phone number or employ a load of staff to answer phones but there are times when a short phone call would sort a problem a lot quicker than email ping-pong.

I opened a ticket at 8am on Friday (3 days 6 hours ago). Loads of emails later it's still ongoing. Two 10 minute phone calls (3 at the outside) would have had it sorted.

[suesjools]

I agree. Haven't had the need to call yet and likely wouldn't, as it's long distance from here, but it would be a good addition for those necessary moments and/or times when it's easier to speak your problem than write it.

Best wishes for many sales to all,

[bykimbo]

I think you either have to have a fully-manned line with stated hours, or nothing. Since it's unlikely the finances run to the former, I think we're stuck with the latter. If you just give some people a number sometimes there's going to be a lot of screaming from those who don't get it.

[cmjewels925]

I think you either have to have a fully-manned line with stated hours, or nothing. Since it's unlikely the finances run to the former, I think we're stuck with the latter. If you just give some people a number sometimes there's going to be a lot of screaming from those who don't get it.

I'm not suggesting *anybody* is given the number. I'm suggesting that support are given the option of making a phone call.

Today, we finally broke an impasse where support were waiting on a reply to a question they asked me at 10am on Sunday that I couldn't answer because I first needed their answer to the question I asked them 20 minutes before that. We're currently 2 hours into a 'conversation' via email with a long pause (almost an hour since my last email was sent) between each reply.

I know they're really busy trying to fix their 'lash-up' but surely that makes it in their interest to deal with my part of the problem as quickly and efficiently as possible which, in this case, is not by email.

[MagnetsAndHangers]

Even just a live chat facility with support could help.

would only require one person at support to man it - folks just get put in a queue to await their turn.
At least when your turn arrives, hopefully you could have any answers there and then.

To me that would be better than hanging in a queue on the telephone listening to lots of messages and music. I hate answering machines!

[mrsandman]

Imagine if it was one of those horrible automated calls where you have to press numbers... Then after pressing dozens of numbers your left with ' I'm sorry , we cannot answer your question at this time' ggrrrrrrrrr

[suesjools]

Even just a live chat facility with support could help.

would only require one person at support to man it - folks just get put in a queue to await their turn.
At least when your turn arrives, hopefully you could have any answers there and then.

To me that would be better than hanging in a queue on the telephone listening to lots of messages and music. I hate answering machines!

Live chat is a great idea. Had a few issues with Time Warner some months ago, got nowhere on the phone (due to incessant holds), so I tried the live chat and got the info. I needed within 10 minutes.

Best wishes for many sales to all,

[damian_steele]

Imagine if it was one of those horrible automated calls where you have to press numbers... Then after pressing dozens of numbers your left with ' I'm sorry , we cannot answer your question at this time' ggrrrrrrrrr

Hello... and Welcome to the Mental Health Hotline......

• If you are Obsessive- Compulsive, press 1 repeatedly.
• If you are co- dependent, please ask someone to press 2 for you.
• If you have multiple personalities, press 3, 4, 5 and 6.
• If you are paranoid, we know who you are and what you want. Stay on the line so we can trace your call.
• If you are delusional, press 7 and your call will be transferred to the mother ship.
• If you are schizophrenic, listen carefully and a small voice will tell you which number to press.
• If you are a Manic- Depressive, it doesn't matter which number you press, no one will answer.
• If you are dyslexic, press 96969696969696.
• If you have a nervous disorder, please fidget with the hash key until a representative comes on the line.
• If you have amnesia, press 8 and state your name address, telephone number, date of birth, social security number, and your mother's maiden name.
• If you have post- traumatic stress disorder, s-l-o-w-l-y and c-a-r-e-f-u-l-l-y press 000.
• If you have Bi-Polar Disorder, please leave a message after the beep, or before the beep, or after the beep. Please wait for the beep.
• If you have short- term memory loss, press 9. If you have short-term memory loss press 9. If you have short- term memory loss, press 9. If you have short- term memory loss, press 9.
• If you have low self-esteem, please hang up. All operators are too busy to talk to you.
• If you are blonde don't press any buttons, you'll just screw it up.

[mrsandman]

Ha hahahahahah

[suesjools]

Hello... and Welcome to the Mental Health Hotline......

• If you are Obsessive- Compulsive, press 1 repeatedly.
• If you are co- dependent, please ask someone to press 2 for you.
• If you have multiple personalities, press 3, 4, 5 and 6.
• If you are paranoid, we know who you are and what you want. Stay on the line so we can trace your call.
• If you are delusional, press 7 and your call will be transferred to the mother ship.
• If you are schizophrenic, listen carefully and a small voice will tell you which number to press.
• If you are a Manic- Depressive, it doesn't matter which number you press, no one will answer.
• If you are dyslexic, press 96969696969696.
• If you have a nervous disorder, please fidget with the hash key until a representative comes on the line.
• If you have amnesia, press 8 and state your name address, telephone number, date of birth, social security number, and your mother's maiden name.
• If you have post- traumatic stress disorder, s-l-o-w-l-y and c-a-r-e-f-u-l-l-y press 000.
• If you have Bi-Polar Disorder, please leave a message after the beep, or before the beep, or after the beep. Please wait for the beep.
• If you have short- term memory loss, press 9. If you have short-term memory loss press 9. If you have short- term memory loss, press 9. If you have short- term memory loss, press 9.
• If you have low self-esteem, please hang up. All operators are too busy to talk to you.
• If you are blonde don't press any buttons, you'll just screw it up.

LMAO!

Best wishes for many sales to all,