Finalise invoice lost in PayPal translation?

[WorleGirl]

Hi Gazza

Not sure if this is a glitch but could you just double check this please?

I sent an invoice to njking69 on 2nd September (sorry I had to delete the invoice and create it my old way and resend)
for 4 items. As the value required my Royal Mail 2nd Signed For service, I selected these for all 4 items (default is standard), then applied a P&P £ discount at the bottom, and ticked Finalise invoice.

The invoice sent to myself and buyer shows the correct Grand Total but when buyer came to pay via PayPal, the discounts / combined invoice got ignored and shows the original prices to pay.

I have since (around 8:20pm) deleted the invoice NOT ticked 'Finalise invoice' and have prompted buyer to select shipping methods - this is the old method I've used before this invoice update and works to a certain extent when buyer intervention is accurate.

Not sure if anyone else has had this problem?

Thank you for looking in to this,

[PetBazaar]

This one might be a glitch after all.

Similar thing happened to myself after the recent updates. Postage discounts seemed to be ignored at the Paypal end.

Thought I'd done something wrong, but by the sounds of it, perhaps not.

[PetBazaar]

Quick update to say that, unless fixed since yesterday, this is still occuring. Another Paypal invoice paid that now needs a part refund.

[gazza]

Can you give us details to investigate with if possible.

Thx.

[PetBazaar]

No problem Gazza,

See invoice 166999 created for auctions 44165006 & 44165013

Just to throw another spanner in the works here (and I've only just noticed this myself). On the invoice, the auction: 44165013 is showing the correct shipping method but an incorrect shipping cost.

Hope this helps.

[gazza]

Thx, checking into both problems.

G

[gazza]

Should be fixed. Can you delete and recreate the invoice and let us know that everythings ok.

Thx.

[PetBazaar]

Not sure if recreating the invoice will work, as everything appears ok in the copy emailed to myself from the original transaction.

A previous customer also mentioned that the discount DID show on the invoice they received but never made it to Paypal. I'm guessing that it would require the customer to attempt to pay the invoice to prove whether it's fixed.

Will post a message on the Kitchen Table, asking if someone can update this thread when they have a similar type of sale to process.

[meebo1]

Invoice 167333 for 2 items with postage discount paid via paypal seems to have worked fine

[suesjools]

Sent invoice for 4 items with shipping discount yesterday, buyer paid via Paypal, all fine on this end.

Best wishes for many sales to all,