As with other threads the OP just needs to send to support. They will respond. I don't blame them but they do not want to become involved in threads such as this and if anybody here thinks they don't see them well...you may want to think twice about that swamp land purchase you have been contemplating.
Admin refuses to do the back and forth forum thing instead they have made it real simple. GET A HOLD OF THEM!
All the forums I have read I have never read where support has ignored or failed to respond to a support ticket so why do we shy away from that? Maybe because they might say no? If they do they always offer a valid explanation as to their decision.
Here's a novel idea;
ASK THEM!