Message: 24 Hours to Answer Questions or All Listings Removed

[TiasTreasures]

Some new members are getting this message as a popup and panicking. As I did when I first joined, because 24 hours is absolutely not a reasonable time limit. They have no way of knowing it's not enforced. I know that for a fact because I have left questions for sellers that were never answered and they are still selling with no problems. No big deal to me personally, I just didn't pursue buying the items.

The help section has this: "All Q&A responses must be made within a reasonable length of time from the time of the original question. Unanswered questions will deem the seller and thus the auction to be inactive." Not quite as harsh, but still fuzzy and causing concern, judging by the posts by new members.

When we had our stores on vacation hold a few months ago, I discovered to my horror that people could still post questions while we were out of town. I answered them, and then posted a thread asking that this not be allowed to happen in view of eBid's stance on unanswered questions. No response. As far as I know this is still happening.

Since, as far as I know, no one has ever had their listings removed because of a failure to answer a question, these warnings should either be completely removed, or modified to indicate that eBid will use common sense before removing all of a seller's listing. This threat may actually be driving some new sellers away.

[Creekcider]

I agree that there should be more time allowed. I do sometimes spend some time away from my computer (but not much!!). On the other site, if someone never answered my question they missed a sale, simple as that.

Best of Luck to Everyone Buying and Selling on EBID!!!

[Juliebabe25]

I just got reminded to answer a question.

Someone asked me for advice on their auctions via the AAL,.
They are not going to buy from me
I said I was busy as I was doing 12 hour days.
I said I would answer when I could;
They answered back that they understand and whenever I get time will be OK.
Now ebid have reminded me!

I'd better go and answer it.

[bykimbo]

Pointless rule that should just be removed, IMO.

[FBNeNotes]

It is not pointless.. the point is seller responsibility. Many scammers will ignore or give mindless answers of which a knowledgeable user will spot, then avoid this seller.
It should be kept but reworded.

[bykimbo]

It is not pointless.. the point is seller responsibility. Many scammers will ignore or give mindless answers of which a knowledgeable user will spot, then avoid this seller.
It should be kept but reworded.

Since it's never enforced, it's pointless. You're solving the wrong problem.

[NoDakKlassics]

It sends the wrong message, someone working the system sees it as... they have rules they don't enforce "What else can I get away with?" hmmm

[darklisruthven]

??? I wasnt aware that ebid had that rule? (yikes for when I am away in a reconstructed iron age village in June for 36hours with no internet. )