Another npb CAUSED by eBid

[KAYS6912]

I definitely don't want to make it harder for a customer to pay for their item. I love it when I log on and find I have sold something and it is already paid for. All I have to do is find the item, pack it, and ship it. Please Gazza don't take this option away!!!!

I'm with you on this one Naturelady! Some of my last sales have paid Buy Now and never got the discount I was offering. I refunded via Paypal gift.

[FBNeNotes]

I'm with you on this one Naturelady! Some of my last sales have paid Buy Now and never got the discount I was offering. I refunded via Paypal gift.

The Winning email.. Should Say.. do not pay for this Individually if you have won other items or are currently Bidding from this same seller, then wait for Invoice when all is done by the seller.

[raindropsies]

The Winning email.. Should Say.. do not pay for this Individually if you have won other items or are currently Bidding from this same seller, then wait for Invoice when all is done by the seller.

No it shouldn't, that is up to the seller to state whether or not buyers should wait in the seller notes that are sent with each purchase. You saying that it "Should say" denotes that if it don't say this it is broken, which is not the case.

[Naturelady]

We'll be adding a "Mark as payment refunded" option on the AAL options and invoice options

Thanks to the wise ones for listening and coming up with the best solution for this issue!

[gmcecho]

Well what goes around, comes around.

[Juliebabe25]

I've just lost another customer because I had to send a combined invoice after the buyer had paid for the first item in an order of three.

I sent a refund and the buyer received an email from PayPal entitled 'Refund'. Well done PayPal (not often I say that).
I removed the paid icon from the AAL and the buyer received an email entitled 'Payment NOT RECEIVED DISPUTE'.
Yes, I sent a message through the AAL to say it wasn't a dispute. Yes, I sent an email to directly to the address they registered with eBid.
NO, I haven't heard from that buyer again. They are just the latest in a long line who have received an email telling them that a DISPUTE has been raised over NON-PAYMENT and have walked away from eBid with a bad taste in their mouth.

We NEED a way to remove the paid icon WITHOUT making buyers think we've raised a dispute on their accounts. I don't care if the option is called 'mark as refunded', 'unmark as paid' or 'remove this icon without pi**ing off the customer', just as long as the option is there.

I am sick of losing customers, time and money over a simple to fix problem that eBid have been made aware of countless times over several years.

I bought something from an ebid seller the other day, and the process was little daunting.

Buy surely if the buyer really wanted those 3 things from you, they would have got back to you so you could work something out !

[raindropsies]

Today I noticed that the mark as refunded appears on some of the sales drop down menu, but weirdly not all

[FBNeNotes]

Must have to do with Invoice sent or not.

[raindropsies]

Must have to do with Invoice sent or not.

No, it's not, I know from the images it looks like that, but even on invoiced items it shows on some as mark as refunded

[gazza]

If you can provide auction IDs it helps us alot.

Thx.
Gazza