Support Tickets Ignored

[Sciworks]

The support ticket system here is certainly a one way system. eBid initially has the feeling of being more friendly and personal, but in fact, I have not received one personal answer from any of my support tickets.

After sending a support ticket, there is no reference to that ticket, you cannot see its progress, you cannot even see what you asked, there is no system, the ticket may as well gone 'poof' into thin air.

OK - you get a ticket ID number sent to your email address - what's the good of that?

[raindropsies]

Thats why I send emails to them direct to support@eBid.tv

I've always had a human reply after automated ticket

[foxescome]

I sent one earlier tonight and had a repy within half an hour, emailed them back and return answer within another half hour.

Can't explain why you are having problems, sorry you have though

[cornishmaid1961]

Very strange !

I've always had a reply usually within an hour of getting my ticket number and usually from a human too !

Support have always been very helpful and have even done a test run for me in the past to make sure something worked before I tried it out.

Can't explain why you didn't get a reply awgydawg. Did you check your spam folder ?

[Mark]

Hi awgydawg1313

We can only find one ticket today which has been answered. If you believe you have sent more than one email to support today please provide us with the ticket ID number and we will search.

If you do not have a ticket reference because you never received one, it is because we never received the email at support

[Sciworks]

Tonight I did get a reply!! :-)

[CarnoustieCats]

Hurrah!