Instant response & issue resolved immediately

[olivia8143]

Wow you guys are great!

[the_iron_dwarf]

I would like to say thank you to ebid support staff

a while ago I had a question and after 2 hours and 18 minutes I had a definitive reply.
today I asked to change my username and in less than an hour it was done.

it is a bit of a change from another place where you just get a stock answer that bears no relation to the message you sent and the combined IQ of thier support staff worldwide is still in single figures

[JanetB]

I would like to say thank you to ebid support staff

a while ago I had a question and after 2 hours and 18 minutes I had a definitive reply.
today I asked to change my username and in less than an hour it was done.

it is a bit of a change from another place where you just get a stock answer that bears no relation to the message you sent and the combined IQ of thier support staff worldwide is still in single figures

They have obviously improved from the days I sold over there where combined IQ was ......................... ZERO




x

[the_iron_dwarf]

well they may have quadrupled their staff but I think the total is still no greater than 1 and that is if you round it up to the nearest whole number

[deltadelta48]

Communication between depts is problem over there. No one knows much, never heard of ongoing problems etc. And of course any problem was our fault.

We joke ebid's whole staff is just da boyz because the team (obviously more than 2) works so well together and solves problems like OP's so fast. Has to be two very organized boys or a whole company full of them. And we don't get blamed for the problem. How great is that?

[kengillam]

I believe the issue you raised in another thread has now been dealt with, so not really a poor experience.

[the_iron_dwarf]

it would take longer than that on the other place, and the responce you would get is how safe paypal is to use or how by offereing paypal you will get 35% more for your item.
or how UK banks are dodgy and we must not use them.
or how the ONLY SAFE WAY TO BUY ANYTHING including petrol for your car is via ebay as your local supermarket will rip you off and take all the money from your bank account to nigeria unless you buy all you fresh fruit and veg via ebay and paypal.

( and of course paypal uk is no longer based here as they could not keep to the rules of the FSA so now any problems you have you have to deal with it via other countries courts when PP take your money )

[bykimbo]

You got a human response, and a successful conclusion, and this all happened inside a single working day and you think that's *poor*?

[JanetB]

It was a poor response time - 6 hours for something so serious is very poor - I had my lawyer on hand and they had until 5pm today to remove my artwork otherwise they would have been issued with a writ.

Given the gravity of the situation, 6 hours is unacceptable. That being said the issue is now resolved so let's move on ...

But as a direct response to Ken, just because my issue has now been resolved does not change my opinion of a poor experience. Trying to force your opinion on me does not help either. Get off your defensive high horse!

This whole experience has certainly put me off eBid and I will continue with my very successful eBay shop. Good bye and god bless.

Only 6 hours to resolve your problem? I'd give eBid a gold medal for that. I hope any problems you run into on eBay are solved a lot quicker for your needs (I doubt it). I read all your posts about art theft on here by a certain member in the hope to get your problem resolved much quicker than the short 6 hours it took and my senses tell me you are a very impatient person. I would think twice about dealing with you.

Like you said, nothing that I or anyone will say to you can change how you felt about your dealings on eBid. At least your problem was dealt with swiftly (IMHO) by real human beings and not by canned responses (over there).

All the best to you on eBay.

x

[tjsprinting]

The buyer you mentioned in a different thread still has a strike through and zero listings. So why the threats