Exactly - I can understand how she feels, cos I'd be the same and would feel as if I've let people down etc etc. But we know it wasn't Sylvia's fault - it was regrettably circumstances beyond her control so to speak, and no matter how much beating about, and how many tears isn't going to make the company find the boxes any faster. They will come to light I'm sure - its just a matter of waiting.
I'll put your id on it, and drop you a pic so you can see the new square. I'll send it on to Syl when I send this batch (have some listed in the YDC so they'll all be going together).