Auction Description Editor Is Not Working

[clockmad]

Still think Firefox will get you out of trouble if only till the bugs are fixed.

[Armstrongs]

I'll add my problem here too

I use a slimline templates, and before the site upgrade, they all sat neatly aligned - centre page. After the upgrade, they aligned to the left

I've already reported this problem to support today.....and it has been fixed once. Ticket No. SGM-43458-296

BUT, templates have reverted to the left again and i've been asked by support to add the problem to this thread

Yvonne x

Bump

Yv x

[carolandjessica]

Any further developements to the Auction Description Editor problem?

Mine still doesn't work and the little Yellow triangle is still there which appears to be something to do with Javascript. I've just downloaded the latest version of Javascript but the triangle is still visible but only when the WYSIWRG is set to Advanced or Simple.

When I set it to Plain HTML it will let me write but I'll have to edit out all the rubbish *#ffffs##%./ which TBH is going to take me hours and even then I don't know if I will be able to 'sell similar' at the end of it. Also don't know if I can add pics or links either.

I will give it a go as have nothing else to do

Carol

[Brownie14csi]

Unable to write or paste description to list new auction.
Unable to do as new auction
unable to do as populate, sell similar,

description box will not accept any writing, whether html mode, or either of the wysiwyg options. It will not accept pasting either.

I have cleared my cache, restarted.
I have tried Populate...no description populates

Internet Explorer and XP pro

discontinued Firefox years ago because of incompatibily problems at that time.

Unable to send an email to support, link is not active under the HELP tab, which says we can contact you after we have tried posting in forums if we think it is a general problem.

Some of this information I have already posted. Do you suggest waiting a day or so to try again or do you have a work-around you suggest?

My stores: Company Store International
and Brownies Bazaar

http://us.ten.ebid.net/perl/account....store_id=24672

http://us.ten.ebid.net/perl/account....store_id=24675

Thanks in advance

[carolandjessica]

Hi Brownie

TBH I haven't attempted to try and list as I said I would in my earlier post today. I don't want to be disappointed by starting and then not being able to finish because something along the line won't work. There must be a pretty major issue involved for this to be continuing for so long. I think all we can do is wait for an announcement of some kind. Gazza posted a message earlier about intermittent problems with hardware ( or something like that ).

I don't have enough technical knowledge to suggest work-arounds I'm afraid. Sorry. It has to be simple for me to understand it

I'm confident a solution will soon be found and this is still a great site. Even with the current problems, nothing would tempt me back to 'the other side' now!! I love it here!!

Carol

[Gothicina]

Unable to send an email to support, link is not active under the HELP tab, which says we can contact you after we have tried posting in forums if we think it is a general problem.

Have you tried clicking the contact us tab, even if it doesn't look active?
It should give you the Contact Us Page, with a link in it,Click here to open a support ticket you need to fill in the form at the bottom of the page.

Alternatively you can contact support by email using support@ebid.tv or support@ebid.net

Last time there were problems like this, Gazza asked people affected to check out the following test webpage, using the browser that had the problem, & post their results. http://www.ebid.net/useragent.php
Might be worth a try helping him narrow down the culprit.

What you see probably won't make much sense to you,
it will look something like.

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
GB
United Kingdom
82.45.120.245

This is only an example, I currently have no problems using eBid

When I set it to Plain HTML it will let me write but I'll have to edit out all the rubbish *#ffffs##%./ which TBH is going to take me hours and even then I don't know if I will be able to 'sell similar' at the end of it. Also don't know if I can add pics or links either.

If you edit out all the "rubbish" you see in the plain HTML editor, you will lose all of your formatting, it's the "rubbish" otherwise known as HTML that makes it work.

[carolandjessica]

I only called it 'rubbish' because it's all jumbled up characters which don't make any sense when put together. I know it's important stuff

I'm beginning to think that I'm the only one with this problem now as there have been no more posts on this subject.

Am I the only one???

Carol

[Trinakarenmille]

Carol.

I still can not list.
Can not add to the description box.
Keep getting that menu thingy as shown in my #53

No you are not the only one.

[Trinakarenmille]

Gothcina.

No it didnt make sense to me.
This is what I got when I clicked on your link.

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Sky Broadband; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506)
GB
United Kingdom
90.213.40.2

[Trinakarenmille]

Carol.

I click on this link that Gothcina give, got through to ebid, they have acknowledged my email, will be getting back to me once they have looked into the problem.

I gave them a link to this thread.

Gothcina.
Thanks for the link.

Clockmad.

Thanks.

I have never used firefox, no idea how it works.
but I have now downloaded it.
I am not computer literate so need to find my way around & how how firefox works.