Help, all my unsold items waiting to be relisted

[ruth900]

have lost their SKU/product code. I use this to add the photo number of the item. I have dozens of necklaces I am changing photos on, so need to edit them before relisting.
This means I have to sort through almost 1,000 necklaces to find the right item which has the photo number on it. This is crazy, so 2 questions -
1) why doesn't the SKU number stay on the item when the listing has finished?
2) why can't we just remove/add photos to a current listing?
Not happy!

[rokins_toys]

You can change the photo on a listing while it's live, just go through the edit/ close, upload a picture or insert a new URL.

[ruth900]

You can change the photo on a listing while it's live, just go through the edit/ close, upload a picture or insert a new URL.

Hi, unfortunately it doesn't give you the chance to change/delete the extra photos, only the main gallery one.... unless I've missed something! (happy to hear if I have).

[lofty100e]

Hi Ruth, thanks for mentioning about the SKU disappearing, I hadn't noticed; I've just been pressing re-list each time something runs out of relists, not realising that the SKU had disappeared.

The only thing I can think is that as the SKU code is unique to 1 listing, the software is programmed to delete it. Although this is far from ideal if it needs to be re-listed. I will be adding it into the text of my listing in future as a back-up.

The only way I can think of is to have a re-listing schedule, I used to allocate time each week to re-plenish the re-lists for the items that were due to finish during the coming week. Unfortunately everything went haywire when I got busy doing other things.

As you have probably read elsewhere the site is due to be up-graded. I will e-mail support asking that this be rectified.

[ruth900]

Hi Lofty, glad it's not just me - I only noticed it today and have relisted many items previously that now have no SKU. So frustrating!

[lofty100e]

One thing I forgot to mention Ruth, is that it may be worth your while to make up a spreadsheet of your listings, including, auction & SKU's as well asdescriptions and postage details. It would prove invaluable if this happens again.

We learn from experience: I had a listing deleted earlier in the week due to it being in the wrong category. Now I have to try to remember how I described it as I don't have a copy of the text.

I have e-mailed support and will let you know the outcome.

[gazza]

Is the problem with manual repost or auto repost?

Gazza

[lofty100e]

Hi Gazza, the problem with mine is on manual re-list.

[gazza]

Can you give us the ID of an auction that is currently live but did have SKU data on a previous incarnation.

Gazza

[kengillam]

I noticed that sellers refs had dissapeared from my photo listings after some sales recently, I spent some time last week altering all the titles to include a photo ref number so I know which is which.