What To Do When Flaws Found After Sale!
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When I find a flaw in a sold book that I hadn't noticed when I listed I usually include a few dollars and a very nice, apologetic note with the book. I either hear nothing at all from the buyer or, I receive glowing feedback about my honesty. Usually, it's a very small flaw like a little tear or a mark. I keep a few $2 bills on hand for such occasions. The unexpected and unusual nature of the "bookmark" seems to help...fortunately, I've only had to "bookmark" three books in 4 years!
Happy Selling Everyone!