A lot of my buyers are making their first purchase on ebid. Mostly I just get the notifications from ebid and PP although some do ask questions before buying. I use Platinum Listings so buyers can use the PP Checkout which is familiar to them. What I think stumps more buyers is the ASL or perhaps how to use it.
I've tried asking buyers a question using it but very rarely get any reply. I always thank them for their order and payment so they know I'm getting it ready to send and later add the RM reference number and tell them their parcel has been sent. I also add a polite request for their FB at that point.
I think I've only ever had a response from one buyer, who incidentally did have several FB from previous purchases, who asked me how to leave FB! Having explained, they then sent a witty reply about having now got their 'Advanced' ebid user badge AND left me +FB.
Perhaps something else that The Management should be thinking about?