I have lost all my pictures, every single one wiped out and all my files, like medical records in fact everything has gone, turbo lister ( thats not much of a loss but i had things on there to transfer to ninga. oh well it looks like it's windows 10 time and i can't set outlook up I tried and tried, think I will ask BT to take control and set them up as it will end up with no face if i lose it. Mike has gone out for a norton for me before i fiddle with it, I can email out from it but cant receive, any way i have lost all my email address book thingy as well.