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Frequently Asked Questions
Q:Do you combine postage?
A:I do combine postage and packing. Unless requested otherwise, all orders are posted with my Hermes, normally on the next working day after payment has been received. Please wait for an invoice for the best posssible deal on postage.
Q:I only live round the corner, can I collect my purchases?
A: You are welcome to collect orders by arrangement. Telephone 01457 853480
Q:I would like to purchase a particular yarn, but you don't have enough listed, is there any chance you could get more?
A:It is always worth asking if I don't have enough of the yarn you require. I may have more in stock or be able to order more for you. Please make sure that you purchase enough yarn to finish your project as I cannot guarantee that I will have the same dye number at a later date.
Return Policy Details
All items are brand new (unless otherwise stated), of high quality, and are stored in a clean, dry environment. We expect them to reach you in perfect condition and exactly as described in the listing. If you are disappointed with your purchase, please return it in new, unused condition with undamaged ball bands within 14 days of receipt and the purchase price of your purchase will be refunded. The buyer is responsible for return postage.
