Location
United States
Listings Running 0
Account Status FREE
eBid Buddy Points 0.000
eBid Member Since 23 Sep 2008
eBid Stores Run by wizebid
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Some Information About wizebid
Giving you a little more insight into the seller.
The Wizard, aka William A. Beers, C.H.T. is a retired therapist whose specialty was Smoking Cessation using Clinical Hypnosis. Mr. Beers was in practice with offices in Eureka, California from 1985 to 1995 helping more than 4,000 Stop Smoking clients and many more seeking help with weight and stress issues.
The Wizard started in Internet business with The Wizard’s Warehouse an Ebay Store, in July of 2000. Most of the Ebay business was Store Inventory with a few auctions from time to time. Conditions on Ebay have changed and The Wizard has established an ecommerce website (thewizardswarehouse.com) and has moved to Ebid in order to use a more friendly Venue for Auctions.
Next a short piece about the home of The Wizard's Storehouse and The Wizard's Warehouse.. Then our Terms Of Service and Policies are the last section down the page. Read on.
THE HOME OF THE WIZARD's OPERATIONS
Located in California's romantic Redwood Empire, Ferndale's historic Main Street is just 5 miles from California's magnificent Lost Coast.
"A genuine Victorian hamlet" (AP reporter Jennifer Marin), Ferndale has been dubbed "the best preserved Victorian village in California," by Los Angeles Times travel editor Jerry Hulse. Sunset magazine confirms that "you can immerse yourself in Ferndale's Victorian spirit."
And before you get too carried away and decide to move here, rain and fog are alive and well in Ferndale because it is said to be the farthest West town in California. Close to the Ocean = fog. But, Ferndale is a nice place to live, IF you can afford it. Real estate prices have skyrocketed in the last few years. But stick around because prices are now on the way down!
On the positive side, we still leave the keys in our cars on Main Street and the doors to most houses are unlocked. The population of Ferndale is generally 1410 persons although that may change as they are trying to build more high-end houses in town.
The Wizard and his elves have lived in Ferndale since 1976 and seen quite a few changes here. It remains to be seen how much longer The Wizard can stay here due to escalating real estate prices and due to the damp weather. Probably if he stays here much longer he will rust.
CUSTOMER SERVICE
How do I contact Customer Service? You will see a number of places in the following sections where it is suggested that you contact Customer Service. On eBid there are two ways to do that: 1) Before the sale or auction go to an item your are interested in and click on the auction item. That will take you to the auction page. On the right side of the page you will find an "Ask Seller a Question" button; 2) After the sale or auction you will see the After Auction Log at the top of the closed auction page. There you will find a link to contact the Seller.
We do our very best to take good care of our customers. Good communication is the key to success in customer support so we try very hard to keep on top of our emails and to address our customer's needs and requests. Sometimes it does take time to research a concern or question. In these cases we send an email acknowledging receipt of the customer's query and giving an estimate of when we will be able to respond fully.
We try to operate our business with the concept that "the customer is always right". If something goes wrong with a transaction our first inclination is to think that some unavoidable circumstance has come up or that Buyer has encountered some problem beyond his/her control. In other words, we give our customer's the benefit of the doubt. Once again, good communication can usually work out problems. If a problem arises please let us know as soon as possible so that we can work it out to your satisfaction. And if there is an error on our part know that we will most certainly make it good.
FORMS OF PAYMENT
We accept money orders and cashier's checks. On certain items we accept Google Checkout and this will be clearly noted in those cases. Google Checkout accommodates most credit cards. We do not accept personal checks under any circumstances. Please note that we DO NOT use PayPal.
USPS Postal Money order is the best choice as these are easily verified and cleared on receipt. Supermarket money orders and Traveler's Express Money orders also work fine and they do take several days to clear. Of course a bank Cashier's Check works well also. Note that Money Orders and Cashier's Checks ARE safe forms of payment. They are protected under the U. S. Federal Mail Order Fraud laws.
SALES TAX
On advice of our Tax Consultant we charge California State Sales Tax of 8.25% on most items sold to Buyers residing within this state. Certain items that we are selling on consignment may be exceptions to that rule. Sales tax status on these items will be clearly explained in the product listing.
CANCELING AN ORDER
An order may be canceled within 24 hours after the order is placed. Please contact Customer Service immediately should you wish to cancel. Orders may be canceled for a full refund if the order has not been shipped. Note that we try to ship in most cases on the day following receipt of payment. Items that are already shipped may be returned according to our Return Policy.
In the case of payment by money order or cashier's check that has been mailed we will of course return the instrument immediately. In the case of payments by Google Checkout, please allow 2 to 3 business days for your account to be successfully refunded. Buyer will be notified by email with confirmation once the refund has been issued.
SHIPPING POLICY
We process orders within 24 hours of receipt and ship within 1 to 2 business days thereafter. We use USPS Priority, Parcel Post or Media Mail for most items. Bigger items may be shipped by FedEx, and if that is the case it will be so noted in the product listing. Items of more than $10.00 value are shipped insured. We always use Delivery Confirmation.
Buyer pays all shipping, insurance and delivery confirmation fees unless otherwise noted in the Product Listing. We send a confirmation email on receiving an order and again on shipping with tracking number.
We do not generally charge for packaging materials or packing except in special cases. If there is a charge for packaging it will be clearly noted in the product listing. This would most often be in the case of a particularly delicate or special item that requires unique packaging.
DAMAGE
We are not liable for shipping damage enroute to Buyer. This is covered by Shipping Insurance. Should a package or item be received damaged Buyer should immediately file a claim with Shipper and notify Customer Service so we can assist and arrange compensation or replacement for Buyer.
SHIPPING TIMES
We ship items Monday through Friday. We do not ship on holidays. Orders that come in on weekends or holidays are processed beginning the next business day.
DELAYS AND/OR OUT OF STOCK ITEMS
Our goal is to have satisfied Customers. Nevertheless, some delays in shipping are beyond our control such as weather or delivery errors. In order to ensure that your order arrives promptly please review your address information carefully when submitting your order.
If a package is returned due to Customer's error on the shipping address, we will have to ask Customer to cover the additional charge to re-ship the item. If there is an error on our part we will cover shipping costs to get the item to the Customer along with our apologies.
If an item that is ordered is out of stock we will immediately notify Buyer giving an estimate of when the item will be available. We will determine what Buyer wishes to do about this.
If Buyer does not wish to go through with the purchase and waiting time we will issue a refund promptly. Out of stock will only occur on new items that we stock for manufacture's products. For all the consignment items we carry, the item is actually here, ready to be shipped.
SHIPPING DISCOUNTS
When Buyer orders more than one item at a time we will make every effort to combine packaging in order to save Buyer money on shipping. The way that we offer a discount on shipping costs in general is that we do not usually make any charge for packaging, packing materials or delivery to remote shipping sites as in the case of FedEx which is 42 miles round trip from our location. So to be clear, our prices are not padded with materials or handling charges. The handling charges noted with a listing are, as noted, for insurance and delivery confirmation.
RETURN POLICY
Requests for returns must be sent to Customer Service via email within 3 days after delivery. We refund the purchase price on a returned item. Return shipping and insurance are buyer's responsibility except in cases of shipping damage, a defective item or an item that is not as described.
In a case where Buyer believes the item to be defective or not as listed Buyer should contact Customer Service immediately for instructions. If there has been an error on our part we will certainly make it good. In case of shipping damage, Buyer should immediately file a claim with the shipper and then contact Customer Service for further instructions.
All return items must be issued a Return Authorization Number PRIOR to being shipped back to us. To obtain an RA contact Customer Service with details of the reason for the return. Returns received without an RA may not be accepted for credit.
Returns must be shipped back in original box/package. Also, returns must be shipped back pre-paid and insured (if received insured) with Delivery Confirmation unless otherwise instructed by our Customer Service. Of course the returned item must be received in the same condition as when shipped to Buyer, complete with all parts and documentation.
We reserve the right to refuse any and all returns.
We will inspect all returns BEFORE issuing any credit or adjustment.
We may, in some cases, charge a re-stocking fee.
NOTE that we do not accept returns on items sold AS IS unless the item is clearly misrepresented in our listing. In those cases we will certainly work the problem out to the Customer's satisfaction.
GUARANTEE AND WARRANTY
For new products we stock: We do NOT warranty or guarantee Manufacturer's products. The Manufacturer's Warranty applies and warranty repairs or replacement within the Warranty Period is negotiated with the Manufacturer. If an item is defective or unsatisfactory upon delivery Buyer should immediately notify our Customer Service so we can make a satisfactory arrangement.
Items that are listed as AS IS do not have any guarantee or warranty and may not be returned. Certain exceptions are possible. As with other items we sell we want the Buyer to be satisfied with the purchase. Therefore, if an AS IS item is unsatisfactory we would like to hear about it, perhaps something can be worked out.
We make every effort to inspect items that we offer for sale, to create a thorough description, and to provide images that accurately depict the condition of the item. Therefore we expect the items we offer to be as listed and to be satisfactory to the customer. If that is not the case we hope that Buyer will notify us of any problems so that we have an opportunity to reach a satisfactory solution. Our aim is to have satisfied customers and we go to considerable lengths to keep our customers happy.
