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Returns
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items being returned within 24 hours of receipt. The item must be received by us within 14 days.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure as straight forward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
It is our aim to ensure all orders are dispatched within 48 hours of purchase. We will notify you through email when your order is dispatched.
UK Deliveries:
We estimate delivery times should be no more than 3 – 5 days for the UK but this is controlled by the Royal Mail and in line with the Royal Mail terms and conditions an item cannot be declared as lost until 15 working days have past since the posting date.
We manage our deliveries using the Royal Mail. The choice of courier/service is at our discretion with the decision based on the weight of the item(s). Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.
We reserve the right to deliver in multiple consignments; however this will be at no extra cost
Some of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be dispatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.
Delivery times given are for guidance only and are not guaranteed.
We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of dispatch, please contact us and we will endeavour to locate your shipment.
For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
Deliveries take 4 to 5 working days from the time of dispatch and deliveries usually take place Monday to Friday between 8am and 5.30pm.
European Deliveries:
Deliveries take 5 - 6 working days. For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.
We are not responsible for delays in the delivery or customs.
Worldwide Deliveries:
Deliveries may take 20 - 30 working days. For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.
We are not responsible for delays in the delivery or customs.
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