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How will I know that my item has been shipped?

We print our shipping labels through Paypal shipping and/or USPS Click-N-Ship, so once your package is prepared for mailing and the label is printed, you will receive a message from Paypal and/or USPS indicating with your shipment date, and delivery confirmation number. Delivery confirmation is not a true package tracking system. It will only tell you that the package has been delivered or an attempt of delivery was made and the date that delivery was made on. If you specifically request a notification of shipping of your item, we will do our best to contact you as soon as possible after the package is prepared to let you know that it has been put in the mail.

When should I expect to receive my package?

If you have chosen first class mail, first class mail parcel post, first class media mail, first class bound mail and first class library mail, you should expect to receive your package within a week. Many of our customers received their package within just 2 to 3 days (especially if they live on the east coast). However, during a holiday period, kindly please expect some delays. Priority Mail packages should generally be received within 2 to 3 days, but again, if you are buying during a busy holiday mail time, please expect some delays.

Do you ship to APO/FPO addresses?

Yes, we do ship to APO and FPO address via U.S. Postal Services (USPS). Choose the "USPS Priority Mail" as the shipping method.

Please Note:

• There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office.
• All USPS packages are shipped with return signature required to confirm the delivery.
• Please use AE or AP as the state for APO and FPO addresses.

May I track a package shipped to APO address?

We currently do not provide online tracking with order numbers for USPS shipping method as we do with UPS methods. We'll manually send you an e-mail status report one or two days after the shipment. If the package is sent via US Priority Mail, we'll include the tracking number. You can then use the tracking number to track your package on our web site or on USPS's web site. However, USPS may have limitations on tracking overseas packages. Please check USPS' web site for details.

How long does it take to receive my package with an APO address?

There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office. We are currently working with USPS to set it up to avoid this delay.

The delivery time by USPS to APO/FPO addresses vary and it is out of our control. Sometimes it takes a very long time. We occasionally although rarely experience package lost by USPS.

How will I put my APO / FPO address in the Checkout?

When going through checkout please enter either FPO or APO as your city and Armed Forces America (AA), Africa/Canada/Europe/Middle East (AE), or Armed Forces Pacific (AP) as your state. If you would also put your full address in the special instructions box exactly like it should appear on the label, it would be very helpful.

Is my package going to be insured?

Yes! We are happy to let you know that starting June 25, 2007, all of our listings listed from this date will be covered by a Professional 3rd Party Shipping Insurance provided by DSI: Discount Shipping Insurance both in Domestic USA and International (some countries are excluded - please see below) shipment. We will cover all our shipments with this insurance without extra charge from our buyers. We will shoulder the amount for it as one of our great service and a bonus gift as well to our valued clients.

EXCLUDED COUNTRIES

Packages sent to these countries will not be insured through DSI. If you live in one of these countries, please contact us BEFORE buying. Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Barbados, Belarus, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chechnia, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Eritrea, Ethiopia, Gabon, Georgia, Ghana, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Liberia, Libya, Mali, Mauritania, Mexico, Morocco, Moldova, Niger, Nigeria, North Korea, OFAC Restricted Countries, Oman, Pakistan, Papua/New Guinea, Paraguay, Qatar, Russian Federation, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zaire, and Zimbabwe.

 

Also, we do our best to ensure that your item(s) are packaged and labeled well. The United States Postal Service does remarkably well and very few packages are lost, but it does happen. Please allow 10 days for receipt of your package. If it has been 10-14 days since the date of mailing of your package, contact us by email at  or through eBid's email service. We will contact the post office and request that they try to track down the package. We will keep in constant contact with you and keep you informed of what is happening and any information that we receive from the post office will be passed along to you. In the meantime, if you receive the package, please contact us immediately. If your package is not received within 21 days for domestic package and the post office has exhausted all of it's resources to find it, we will offer you a full refund at this point. DSI Insurance requires that we allow 45 days for receipt of an international package. If it has been 45 days, we will then refund your money as well.

If my package already arrived but with damage, what should I do?

We will be very disappointed that these happened to your package as we are always aiming of delivering our items to our buyer in perfect shape. While this is very rare, it does happen and we are willing to work with you to fix the problem. Your package has been insured by a Professional 3rd Party Shipping Insurance provided by DSI: Discount Shipping Insurance.

1. All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of or released to the shipping carrier before a claim is completed as photographs will be required. Failure to comply can result in the denial of the claim due to insufficient packing.
2. Contact us immediately. You can contact us through eBid's email system or directly at  . We will walk you through the steps needed to get your item(s) refunded or replaced.

If I'm not happy with my purchase, what can I do?

If you are not happy with your purchase for any reason, you may not return your item for a full refund or exchange unless the reason is very valid, then we can work out on a full refund or exchange.

1. Contact us. Let us know why you want to return the item and if you would like a refund or exchange and we will work it out together.
2. You can then mail back your item. We require that returned items are returned with delivery confirmation so that the package can be insured by our 3rd party insurance. Once you have the delivery confirmation number, contact us with this number immediately.
3. Once we receive the item(s) and inspect it, if it is in good condition, we will refund your purchase price, (Shipping charges are not refunded and the buyer pays for shipping for the item to be returned.). If we worked out an exchange, then your exchanged item will be mailed out as soon as possible.

What if we made a mistake?

We always double and triple check every order that we send out, but mistakes do happen. If we made a mistake in your order contact us immediately! We will discuss with you how to fix it.

Do you still have questions, inquiry or problem that is not answered here?

Please feel free to contact us at .We will always be happy to work with you to insure that you are happy with your purchase! Thank you very much!