All-About-Me Page For PrimroseLondon [+2]
Letting you get to know your fellow eBidders a little more.
Location
Reading, Berkshire, United Kingdom
Listings Running 0
Account Status PLATINUM
eBid Buddy Points 0.400
eBid Member Since 08 Jul 2010
eBid Stores Run by PrimroseLondon
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Some Information About PrimroseLondon
Giving you a little more insight into the seller.
Primrose have been trading online since 2003 and we now have a thriving business based in Reading, Berkshire. We supply a wide range of quality home and garden products, from patio awnings to water features and pest control, at great prices. All of our products have been chosen to meet our exacting standards for quality, craftsmanship and value for money and every order is backed by our no quibble guarantee.
Delivery:
We aim to dispatch all orders the same working day, if ordered and paid for before 3pm. If you order after 3pm or on a Saturday, Sunday or Bank holiday, your order will be dispatched on the following working day.
Please try to provide a contact telephone number when you order in case our couriers need to contact you regarding delivery.
Your order will be sent by a courier company such as Business Post or Royal Mail. If you are not in when they try to deliver, they will either leave your goods in a safe place, or usually leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel. If there is a safe place where the items can be left (eg 'round the back' or 'in the garage') , please let us know at the time of ordering. You'll be given a chance in the checkout procedure to leave instructions that we will pass on to the carriers, although please note that we cannot guarantee they will always adhere to them. Please note that for some large or heavy items, it may be impractical for carriers to deliver to a specified point and may limit delivery to kerbside.
Royal Mail First Class Post:
Royal Mail say that 90% of first class post deliveries will arrive next day. Sometimes this can take a little longer and very occasionally it can take up to 10 working days for Royal Mail to deliver. Please email us to let us know if your order hasn't arrived after 10 working days and we will send it out again to you, using a recorded delivery service, to ensure it arrives.
Delivery address:
Please ensure you check your delivery address in Paypal when making an order. We use the delivery information, provided by you, on your Paypal payment and once an order is made it is difficult to change the delivery address. We will of course do what we can to change any delivery address errors but since our order processing time is so quick, it is often too late to make any changes.
Returns:
We want you to be delighted with your purchases.
We fully comply with the Distance Selling Regulations, which give consumers buying by mail-order the right to examine and test items at home as they would in a shop.
So, if you're not happy with anything you've bought, simply let us know in writing within 7 working days and, after having received a returns number, send the item back to us. We'll give you a complete refund, although please note it is your responsibilty to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service.
If you do think you might want to return any goods, please don't use them outside or test them in a way that you wouldn't be able to in a shop. If the original packaging is sealed in see-through plastic that allows you to examine the contents as you would in a shop, please don't open the packaging. Otherwise, don't hesitate to open the packaging to inspect the goods, but please don't dispose of the packaging until you're sure you want to keep it. Please make sure that goods arrive back with us undamaged within 14 days of you originally receiving them. If you return the goods by Royal Mail we recommend you use a service that provides you with proof that the goods have been delivered back to us.
Faults and warranties
All our products have at least a one year manufacturer's warranty (except in certain circumstances for bulbs and heating elements). Faults are very rare, but if you consider an item to be faulty please let us know immediately. If the item needs to be returned for inspection, please check with us how the item should be returned. Faulty items will be repaired or replaced.
Delivery:
We aim to dispatch all orders the same working day, if ordered and paid for before 3pm. If you order after 3pm or on a Saturday, Sunday or Bank holiday, your order will be dispatched on the following working day.
Please try to provide a contact telephone number when you order in case our couriers need to contact you regarding delivery.
Your order will be sent by a courier company such as Business Post or Royal Mail. If you are not in when they try to deliver, they will either leave your goods in a safe place, or usually leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel. If there is a safe place where the items can be left (eg 'round the back' or 'in the garage') , please let us know at the time of ordering. You'll be given a chance in the checkout procedure to leave instructions that we will pass on to the carriers, although please note that we cannot guarantee they will always adhere to them. Please note that for some large or heavy items, it may be impractical for carriers to deliver to a specified point and may limit delivery to kerbside.
Royal Mail First Class Post:
Royal Mail say that 90% of first class post deliveries will arrive next day. Sometimes this can take a little longer and very occasionally it can take up to 10 working days for Royal Mail to deliver. Please email us to let us know if your order hasn't arrived after 10 working days and we will send it out again to you, using a recorded delivery service, to ensure it arrives.
Delivery address:
Please ensure you check your delivery address in Paypal when making an order. We use the delivery information, provided by you, on your Paypal payment and once an order is made it is difficult to change the delivery address. We will of course do what we can to change any delivery address errors but since our order processing time is so quick, it is often too late to make any changes.
Returns:
We want you to be delighted with your purchases.
We fully comply with the Distance Selling Regulations, which give consumers buying by mail-order the right to examine and test items at home as they would in a shop.
So, if you're not happy with anything you've bought, simply let us know in writing within 7 working days and, after having received a returns number, send the item back to us. We'll give you a complete refund, although please note it is your responsibilty to arrange and pay for the return of goods that have been correctly supplied and are not faulty. We recommend that they are sent via an insured and signed-for service.
If you do think you might want to return any goods, please don't use them outside or test them in a way that you wouldn't be able to in a shop. If the original packaging is sealed in see-through plastic that allows you to examine the contents as you would in a shop, please don't open the packaging. Otherwise, don't hesitate to open the packaging to inspect the goods, but please don't dispose of the packaging until you're sure you want to keep it. Please make sure that goods arrive back with us undamaged within 14 days of you originally receiving them. If you return the goods by Royal Mail we recommend you use a service that provides you with proof that the goods have been delivered back to us.
Faults and warranties
All our products have at least a one year manufacturer's warranty (except in certain circumstances for bulbs and heating elements). Faults are very rare, but if you consider an item to be faulty please let us know immediately. If the item needs to be returned for inspection, please check with us how the item should be returned. Faulty items will be repaired or replaced.
In the unlikely event that a product develops a fault once you have received it, we will at our discretion either repair it, replace the faulty part or offer a refund but we are not responsible for any consequential loss or expenditure incurred as a result of any fault arising.
