All-About-Me Page For onestoponlineshop [+3]
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Account Status PLATINUM
eBid Buddy Points 0.184
eBid Member Since 31 Mar 2008
eBid Stores Run by OneStopOnlineShop
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Some Information About OneStopOnlineShop
Feel free to come and visit, have a browse and see if anything tickles your fancy...
T&C
Payment:
Payment will be charged and taken in full at the time of placing the order when the service and process is deemed to have commenced, as transactions are normally processed same day/within 24 hours.
Despatch:
Orders are normally despatched within 2-5 working days of placing the order with delivery expected within 2 – 5 working days of despatch (except where noted), however up to 18 days should be allowed to cater for peak periods such as Christmas.
Deliveries:
Deliveries are normally expected to be achieved within 2-5 days of despatch. We endeavour to adhere to delivery estimates but these are always estimates. Any dates we specify for delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods and time is not of the essence. Deliveries will be made within 30 days of order unless notified otherwise.
Customer Not In - Signature Required:
Most items sent by us nornmally require to be signed for and as such you or a nominated person (of at least 18 years old) must be available to sign for it. We may, at the time of order, permit you to send the item to an address other than the cardholders to facilitate this. However if delivery is attempted, but no one was available to receive or sign for an order, we reserve the right to charge you for any subsequent delivery attempts that are not free. The delivery charges and any free delivery on the site relate to the first delivery attempt ONLY for the order.
Cancellation:
Once an order has been placed by you and accepted by us, you have no right to cancel the order except at our discretion in exceptional circumstances. In these circumstances we may be able to stop despatch, in this case the minimum cancellation fee of £3.00 or up to 15% of the value of the goods, whichever is higher, will be charged and deducted from any possible refund. Once the order has been despatched we cannot cancel the order.
Faulty Items:
The manufacturers guarantee that may have been provided will apply to all items found to be faulty after 7 days from receipt. Items found faulty within 7 days of receipt are to be notified by email to the website within 8 days of receipt, after which time they will be deemed to have been accepted. After 7 days, customers are required to contact the manufacturer directly for replacement or repair under the manufacturers warranty period that may have been provided.
Faulty Returns Authority:
Provided email notification is received as above, we will provide the customer with a Returns Note Advice number valid for 7 calendar days only and the method of return and return address as applicable. We will confirm the method required for return and will reimburse the relevant postage costs on confirmation that the product has been received by our product support team and is faulty. The faulty item and all accessories MUST be returned in its original packaging within 7 days of the Returns Note Advice number being issued.
Only authorised returns will be accepted and they must go the to correct notified return address NOT the website site trading address.
Upon receipt of the goods and confirmation of the fault by our product support team you will be offered the one of following options:
- A replacement, this item will be shipped to you at our expense.
- A repair, the repaired item will be shipped to you at our expense.
(Please note that once repaired the product is no longer eligible for replacement).
- A full refund provided the item has been verified faulty and is complete with all accessories in its original box and packaging.
If a returned product is deemed NOT to be faulty by our product support team then you will be offered one of the following options:
Return of the goods, the cost of re-delivery charged to you and no refund of original return postage.
Refund the invoice cost less any applicable delivery and collection charges provided the product is 'as new' and complete with all accessories in its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs and any missing accessories will also be charged to you.
Please be aware you are responsible for ensuring the product is suitably packaged for return. The cost of any damage caused due to insufficient packaging will be charged to you. This charge will be a minimum of £3.00 and up to 15% of the purchase value whichever is the higher value. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. The goods must be returned with all accessories, manuals and in the original packaging. It is therefore in your best interest to retain the packaging.
Delivery, Damages, Shortages, Wrong Product:
Products are to be inspected on delivery for any damage, shortage or wrong product and is to be noted on any delivery documentation and notified by email to the website within 2 days of receipt.
Provided email notification is received as above, we will provide the customer with a Returns Note Advice number, method of return and return address as applicable.
On confirmation that the product has been received at our notified returns address, we will provide a replacement and reimburse relevant return postage costs.
No claim for damages, shortages or wrong products will be accepted after this 2-day period, as they will be deemed to have been accepted.
Proof of Posting and Delivery:
Customers are advised to obtain proof of posting and delivery as the item has to be confirmed as received and faulty before any possible refund or replacement will be processed.
Unwanted Goods:
Orders will not be accepted for return if they are not faulty. Unfortunately we have to impose and enforce this policy due to customers who expect refunds because they have ‘changed their mind’.
Typographical Errors:
In the event a product is listed at an incorrect price or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders placed at the incorrect price whether or not the order has been confirmed. We will refund the account charged with the amount applicable to the value of the incorrect transaction.
Availability of Goods:
All products and services are subject to availability and may be withdrawn at any time. Information on the site detailing stock levels are not a guarantee of availability and is a guide only. If we do not supply the goods for any reason we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Risk:
As soon as the goods have been delivered to you, or your nominated person, you will be responsible for them. From the time of delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Changes To Terms and Conditions:
These Terms and Conditions are liable to change without notice. We reserve the right to unilaterally vary these terms and conditions from time to time. You should check and read the terms and conditions for any updates and or amendments. If you do not agree to any of the terms and conditions you should not use these services.
OSOS/030408/V1.3
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