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Money Matters (Merseyside) Ltd is a company based in New Ferry, Merseyside.
The directors and staff have many years experience in the buying and selling of new, graded, and secondhand goods.
The directors used to own and operate four very successful Cash Converter stores in the Merseyside area. However after approximately fifteen years of trading they sold all their stores and retired. But business is in their blood and consequently have recommenced trading with the new start company Money Matters.
If you don't see what your looking for please let us know.
Our business address is :-
Money Matters,
1-5 Bebington Road,
New Ferry,
Wirral,
Merseyside.
CH62 5BE
0151 644 8208
The ethos of the company is to deliver excellent customer care to all its customers |
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Terms and Conditions
Please read the whole of our BUY IT NOW [or AUCTION] page carefully and only purchase [or BID] if you are prepared to be bound by our conditions.
If you buy [or bid for] the item it will be accepted that you have read, understood and agree to these conditions.
The Items We Sell - The majority of items we sell are secondhand, however we also sell graded items.
Graded Explained - Some sellers on ebid refer to these items as new, ex demo, or ex display. This is not true. The truth is some may be ex display or faulty returns, failed deliveries, or simply unwanted purchases returned within days of purchase. All items are checked by the manufacturer, or their agents, prior to shipping to us. All these items are then rechecked by us to ensure everything is how it should be. Most appear entirely as new, although some have very slight cosmetic marks and/or show signs of light use. Many of these items have gone through stricter testing than most new items and hence are more reliable.
Where You Live
• If you live outside of UK please contact us prior to purchasing [or bidding]. Unfortunately due to adverse experience there are destinations that we will not ship to.
Non – Paying Buyers
• If you are unable to pay then please do not buy [or bid].
• We will follow ebid non-paying procedures for all non - paid items.
General Guidelines
• If you have any problems or queries during the purchase [or bidding] procedure please contact us and we will try to help.
• Some of our items for sale, such as jewellery, have their own guidelines and these will be clearly marked on the item details.
• Anything not mentioned in the item description or not shown in the photograph/s is not included in the sale.
• We reserve the right to retract or modify our terms and conditions at anytime.
• [We will not end an auction early under any circumstances.]
Returns Policy 7 Working Days No Questions Asked
• As part of our customer satisfaction policy we offer the same policy as many major retail stores. If you are not happy with your purchase then you have 7 working days to receive a full refund and return the goods. Your packing and postage charges to return the goods will also be refunded.
• The 7 working day period commences when delivery is confirmed by our tracking facility up to midnight on the 7th day.
• No refunds will be given on items that are described as faulty on our ebid product details.
Problems
• If you have a problem with your purchase please contact us immediately so it can be resolved to your satisfaction.
• We will repair, or replace, or refund your purchase. The choice is yours.
• If the problem item is returned we will pay the transportation costs.
• This policy is valid for 30 days from confirmation of delivery up to midnight on the 30th day. On certain items this period may be greater and in these circumstances the duration will be specified on our ebid product description.
• Unfortunately items described as faulty, untested, or incomplete are not covered by this policy.
• The warranty does not cover battery life/condition, nor does it cover blades etc on power tools.
None of the above Terms and Conditions affects your Statutory Rights.
Accepted Payment Methods
• We accept Paypal, Cheques, Money Orders (domestic and international) and cash, sent at buyers own risk.
• Cheques, Money Orders etc must be made payable to Money Matters (Merseyside) Ltd.
• If paying by cheque the goods will not be dispatched until the cheque has cleared.
• When using Paypal we reserve the right to post only to a confirmed address.
• All payments must be received within 7 days of item purchase.
• All payments must be made in UK sterling.
• Only Paypal payments from verified members will be shipped immediately. Unverified payments will delay dispatch by up to 10 working days from receipt of payment.
Shipping Guidelines
• All items are shipped within a reasonable period. We ship daily Monday to Friday. Consequently shipping should occur within 24hrs of receipt of cleared funds.
• We are not responsible for an item taking longer than expected as it is out of our control. However we will do everything we can to expedite delivery to the purchaser.
• Most items shipped are traceable and we obtain verification for each traceable item.
• You will receive an email when your item has been shipped. If your item hasn’t arrived within 7 days for Royal Mail and 3 days for courier post please contact us.
• If an item arrives in a visibly damaged condition please do not sign for this item. This ensures that you are covered for insurance purposes.
• Items can be collected from our store, in New Ferry, Merseyside, during opening hours; however the sale must be transacted through ebid.
• Please note that we will not dispatch to PO boxes.
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