>User Profile > MHTTrading > All-About-Me

MHT TRADING is a small family run business dealing primarily with electrical parts for motorcycles, cars, commercial vehicles, campervans, and boats. from time to time we also include tools, and electrical equipment for use around the home and garden. We have built our reputation on good quality products, fair prices, reasonable P&P charges, prompt shipping, and excellent customer support.

                            WE ARE AN APPROVED SILVERLINE TOOLS STOCKIST
 

Sometimes we have on offer items at such a low price that they sound too good to be true but you are assured that such items are not rejects, poor quality or defective in any way its just that we have been fortunate to secure the goods at a favourable price (usually liquidated stock from a company falling foul of the recession) and rather than rake in the extra profit we pass the savings onto you our valued customer

We do not sell any seconds, rejects,or refurbished goods, all our items are brand new and unused

P&P charges:

We always ship our goods by Royal Mail 1st or 2nd class  Class Post, or Royal Mail Air Mail service. Larger items may be sent by carrier. We do not profit from the P&P charge,and we will always combine multiple items for posting 
. All goods are sent securely packed, small items are sent in Mail Lite bags.

Returns:

In the unlikely event that an item arrives damaged or faulty, please contact us for an RMA number within 14 days of receipt. This number should be marked clearly on the reverse of the package. Goods must be returned with original packaging where possible and be complete. We will refund the cost of return postage. If the item is found to be without fault and in resalable condition then we reserve the right to withold the return postage costs, Although not a requirement you should return goods by trackable service for your protection, however please be advised that in instances where we refund the return postage it will not include the signed for portion of the postage but simply the basic cost of postage charged by Royal Mail.
 
Any attempt to repair or modify a product will void any warranty offered and no return will be accepted, if a returned item is found to have been modified or repaired the item will be discarded and no refund whatsoever will be made.

Do not return goods without the RMA number otherwise they will not be accepted.

If you wish to return the item simply because you have changed your mind then please be aware that return costs are at your expense  we will refund your purchase price and initial postage in accordance with the distance Selling Regulations

Goods not as described:

We go to great lengths to include as much information as possible in the listing, buyers should read the listing carefully to ensure the product meets their requirements, relying purely on the heading description is foolhardy.

Remember the headline : "Huge Man Eating Shark Sighted"

Does this mean there's a huge white shark close by.... or simply that a large man was seen eating a shark steak

If we have genuinely made a mistake with our description then we will work to resolve the issue with you 

Items lost or delayed:

(UK) Usually there is no problem and goods arrive promptly, most of the time next day though 1st class post is up to three working days (Saturday included), or up to five working days (Saturdays included) for 2nd Class post, however the folks at Royal Mail sometimes do muck things up and things either get delayed or lost, in such cases we will always work to resolve the issue, however it must be realised that we do not control Royal Mail and extra time should be allowed for public holidays

(International) For International post Royal Mail stiplulates a period of  25 days after the due date of delivery, they require this time in order to contact the postal service in your country and to see if the item is returned "undeliverable". If you have reason to believe your item has been lost or delayed please contact us . You should also bear in mind that sometimes the Customs do hold things up too. and that public holidays in both our country and yours can cause delays

Please ensure your postal details are correct as we cut and paste this directly onto our shipping labels.

Please note that any goods returned to us as a result of incomplete address details will only be resent once correct and complete address details have been provided, you will also be liable for the repeat postage charge .

 Redirected Mail

We always post to the address given on your Paypal account, should you require the goods to be sent to a different location this can be arranged however we reserve the right that such consignments be sent by "Royal Mail Recorded Delivery" or international by "Royal Mail International Signed For" service as applicable Please contact us for additional costs before ordering.

Environment Issues 

Whilst we use new mail lite bags for smaller items we may use recylcled packaging and void fill for boxed items In a bid to reduce the effects on the environment, unless specifically requested to do so we do not include any paperwork with your order, this has the added benefit of reducing our costs, and also the weight of the package thereby saving you postage

 In accordance with current EU Regulations- Wherever possible we recycle plastic packaging

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Whilst we appreciate and look forward to your business please note that these terms and conditions form part of the contract of sale, If you do not fully agree with them then please feel free to shop elsewhere.