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All goods are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours. This enables a discreet service and your confidentiality.

Shipping Charges

Postage cost - £2.50 recorded delivery within UK.

International - You will be advised on completion of auction on postage costs outside the UK.

Returns Policy

Return Address:

Red Heaven 
PO BOX 228
Hitchin
Herts
SG4 0WW

Due to the obvious health and hygiene implications with adult goods, the following terms must be met when returning:

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day you received your order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.