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Personalising Your Mug

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Return Policy

1.You may return items for refund, excluding shipping cost, within 7 days of items arrival. All returned products must be in their original packaging.Please note we cannot accept returns for personalised items due to their nature.

2.Defective or damaged items will be exchanged if the buyer reports the problems within 7 days of item arrival.Please email me a detailed image of the damage.

3.For all returns, the buyer must contact us by email to describe reason for returns prior to sending the items back for exchange.

4.The buyer will be responsible for all shipping, insurance, and handling charges (where applicable) when returning the items to us for exchange. Shipping and handling fees will not be credited.

5.We will not be responsible for losses and breakage during the return shipping process. It is highly recommended that the buyer use a traceable means to ship the product and purchase shipping insurance.

6.We will notify you by email once we received and processed your returned item. We typically process your returned items within 3 to 5 days of receiving them.