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I LIVE IN WALES AND HAVE BEEN SELLING GIFTS FOR OVER 7 YEARS, I TRY VERY HARD TO POST YOUR ITEMS THE SAME DAY YOU PAY,AS I LIKE TO TREAT PEOPLE THE SAME AS I WOULD EXPECT FROM OTHERS,I EXCEPT PAYPAL AND NOCHEX, CREDIT CARDS,MONEY ORDERS,PPPAY, UNLESS YOUR INTERNATIONAL BUYER THEN SORRY IT HAS TO BE PAYPAL OR PPPAY. IF ANYTHING YOU BYE FROM ME TURNS UP DAMAGED IN TRANSIT I ALWAYS REFUND IN FULL BUT YOU MUST POST IT BACK TO ME WITHIN 7 DAYS IN THE SAME PACKAGING IT CAME IN RECORDED,I ALSO REFUND THE EXTRA POSTAGE, THE FIRST THING TO DO IS EMAIL ME ABOUT YOUR PROBLEM,I ANSWER ALL EMAILS. I REALLY HOPE YOU ENJOY SHOPPING IN MY SHOP.