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All-About-Me Page For reviveholistic [+46]

Letting you get to know your fellow eBidders a little more.
30.05.09 2
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Location

STOCKPORT, CHESHIRE, United Kingdom

Listings Running 0

Account Status SILVER

eBid Buddy Points 21.418

eBid Member Since 12/12/09

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Some Information About reviveholistic

Giving you a little more insight into the seller.
 Hi

I am Zoe Penny a Holistic/Beauty Therapist and Trainer by trade.  I also create handmade natural hair and beauty products, sell natural cosmetics ingredients and E books teaching others how to make their own products.

I run my own business Revive Holistic and Beauty Therapies in Stockport and have been selling natural ingredients, hair & beauty products online for some years. I also collect antiques, vintage and retro items and also sell these on here. If you have any queries, please do not hesitate to contact me.

Thank you for your custom

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SHIPPING
  • Items will be despatched  within 2 days from the morning we receive your order.
  • Delivery Times (during normal mail service) is 1 day UK and 3 to 5 working days for International.    We ship three times a week, on Monday, Wednesday and Friday.
  • Please ensure that your provide the correct delivery address on your Paypal Account or Email us with the correct one.  We cannot be held responsible for items which we send to outdated addresses.  If you are at work during the weekdays and unable to receive your parcel at your home address, we are happy to send it to your work address, but need to be informed of this before posting.
     
  • UK & International Customers: In cases where Royal Mail/Courier are unable to deliver and a card is left to advise of collection point, it is the customers responsibility to correspond with Royal Mail/Courier to arrange redelivery or collection from the Post Office.  Where uncollected items are returned to us by Royal Mail/Courier, customers will have to repay postage.
     
  • If your item is delayed or missing and has been sent by Royal Mail, we have to wait 15 working days (UK), 20 working days (Europe) and 25 days (Rest of the World) before this can be reported and the goods reshipped or money refunded.  These timelines are set by Royal Mail and are mandatory.
     
  • Please note that due to the time required for the production of handcrafted products, large orders or during busy times of the year (Christmas, January Sales) we do require a minimum 5-7 days order processing time.  We will advise of despatch date on receipt of your order if required.
     
  • International Customers - please note that the max weight we can send is 2kg via Royal Mail.  All orders above that  weight will have to be sent via Courier - please contact us for a quote if required.
     
  • International Airmail packages are usually delivered within 5 working days.  Some countries with tight security controls (e.g USA) or remote areas with a slow internal mail system can take longer.  Unfortunately this is out of our control
REFUNDS & RETURNS POLICY
  • Goods - Products and Ingredients - Damages and Refunds
  • Please contact us in writing (email, fax or letter) prior to returning goods or cancelling orders for goods and services.
     
  • For goods which are damaged in transit:
  • New items: please contact us within 24hrs, we will require photographic evidence or the item returned to us (we will pay for the postage). Where relevant a replacement will be sent out to you within 48 hrs of receiving photographic evidence or the returned goods.  
  • For used, one off items i.e vintage, retro, antique we will not be able to send a replacement but will send a full refund on receipt of the returned goods or photographic evidence.
     
  • In the case of refunds and cancellations, the item(s) must be returned within 7 days of receiving your goods in their original packaging, unopened, unused and ready for re-sale..
    For returns and cancellations, Postage costs will be met by the customer, unless the item has been damaged during tranist or in the unlikely event that it is an incorrect item. 
  • On compliance of the above terms, a full refund will be made within 30 days.
     
  • We strongly advise that you choose recorded/tracked delivery or obtain a certificate of posting from the Post Office in case the item(s) gets lost or damaged.  Refunds or Replacements can not be made where returned items are lost/damaged in the post.