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ECOM CAMERAS LTD WARRANTY AND RETURNS POLICIES

Return Terms
This sale comes complete with a 12 Month manufactures back to base warranty unless advertised differently. Refunds will only be issued if a replacement is not available. If the item is faulty, dead on arrival (DOA) then eCom Cameras Ltd commit to issuing you with a working replacement within the warranty period.

Faulty items will be refunded within 7 days of purchase only. If an item becomes faulty and you make contact with us after the seventh day we can only authorise an exchange for the same model.

If in the event that a replacement is not available then and only then will, we issue you with a full refund. Specific terms are as follows:

Return Procedures
Please contact eCom Cameras Ltd prior to sending back any product. You will need a Return Merchandise Authorisation (RMA) number. Merchandise should be carefully packed to prevent any losses or damages in transit. Merchandise must be sent back in the original packaging with proof of purchase and displaying the appropriate RMA number. All RMA numbers are valid for fourteen (14) days from their original date of issue. Returned packages not displaying an RMA number or displaying an invalid or expired RMA number will not be accepted. When returning faulty products it is down to the buyer to pay relevant postage costs, unless returned within 7 days of purchase.

If any product is sent back to eCom Cameras Ltd without the appropriate RMA Number we reserve the right to refuse the delivery.

Retuning a Camera within the 7 Day Return Policy
Please contact us within 7 days of your purchase prior to sending back any product, as you will need a Return Merchandise Authorisation (RMA) Number.

All cameras must be in the correct packaging unmarked and unused to fully qualify for a full refund within the 7 day return policy. The refund will not include any postage costs. i.e. if you paid £99.99 for the camera plus £9.99 postage, the £9.99 postage will not be refunded to you.

If the bundled accessories are used i.e SD Card, Close up lens etc and not in the original packaging we will deduct this from your final refund and send these back to you.

The cost of retuning the camera to us will also be down to you as a buyer – We will not under any circumstances refund postage within the 7 day return policy. If returning a camera within our 7 day return policy the item must not have been used and if the item is returned not in a brand new condition we reserve the right to refuse the refund.

After 7 days no refunds will be permitted for unsuitable items.

Feedback
eCom Cameras Ltd will only leave feedback when feedback has been left for us. If negative or neutral feedback is left for us we will not return any feedback to you at all. If Positive feedback is left for us we will return.

Postage
All items posted will be shipped by Parcelforce 24 hour delivery service for all UK residents, and Parcelforce Euro 48 for Ireland and International customers.

If a camera goes missing we cannot make a claim through Parcelforce until the 15th Day from date of shipping. We will do our very best look into this for you as and when these issues come up. Generally Parcelforce are very reliable with their deliveries.

VAT
All items are inclusive of VAT at the rate of 17.5%.

Disclaimer
eCom Cameras Ltd are not responsible for any merchandise we do not receive or that is not returned in accordance with the above terms:
• We are not responsible for any losses in postal transit when returning returned merchandise.
• Merchandise should be securely packed and insured with the carrier for the full amount of purchase.
• Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.

Thank you for honoring these return policies, so that we can continue to bring great products to eBid