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All-About-Me Page For blakdogtackle [+2028]

Letting you get to know your fellow eBidders a little more.
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Location

Brightlingsea, Essex, United Kingdom

Listings Running 0

Account Status PLATINUM

eBid Buddy Points 0.347

eBid Member Since 04/04/08

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Some Information About blakdogtackle

Giving you a little more insight into the seller.

About Me
Payment
Shipping
Returns
Terms
Info
Template Copyright © 2012 Mel Warwick - All Rights Reserved. [AST99RX TabbedAbout]

I caught the fishing bug as a young lad more than 40 years ago and being based on the estuary of the River Colne in north east Essex I've been lucky enough to have the opportunity to fish much more regularly than many anglers can manage. I was also a professional bait digger and rod-builder for over a decade before moving away from the tackle/bait trade for a number of years.  I started up BlakDogTackle.com as a family-run, online only business in 2008 with the help of my wife, who runs the day-to-day administration of the company.  We currently specialise in supplying sea angling tackle, particularly tournament reel upgrades, light-line tackle and rod building equipment to UK and international customers and are increasing our range of products regularly so hopefully every sea angler will find something that is on their wish list amongst our products.

As a customer of a great many tackle retailers over the last 40 years I have long since recognised that good customer service is every bit as important as competitive prices. With this experience in mind the basic principles behind BlakDogTackle.com are simple; we will do our best to offer good-quality products at affordable prices, backed up with honest advice about the products we sell (even if it means you don't buy from us) and a high level of customer service.

While it would be impossible to test every single item of equipment personally (if only I had that much fishing time available) I do attempt to try out as many items as possible and will not retail equipment that I wouldn't be happy to use myself. Customers are also very much encouraged to review the products they have purchased; if an item we have sold is not up to standard we want to know about it.

If you have placed an order with us then many thanks for your custom, if not then thank you for taking the trouble to visit; we hope you will visit us again and find something amongst our products that takes your fancy.

Tight Lines,

R Smith (aka Blakdog)

Prices and Tax
Our prices are displayed in Pounds Sterling including 20% VAT (Sales Tax) but excluding postage costs. VAT is included in all orders to customers in the EU but will be removed from orders supplied to non-EU Countries and the correct totals will automatically be calculated by our Shopping Cart during the checkout process. We are happy to supply VAT invoices upon request (please email us or leave a note at checkout); our VAT registration number is 178315391.

Payment
We accept payment for UK and International orders via Nochex (orders up to £200 only) and Paypal; you can pay for your order using a credit or debit card without setting up an account with either merchant. Both Companies manage your credit / debit card details on their own site and they are not stored or held on BlakDogTackle.com's system at any time. We do not accept payments over the telephone, nor do we accept Personal Cheques or Postal Orders. In very exceptional circumstances, by prior agreement, we may accept Postal Orders made out to cash but please contact us first to arrange payments using this method.

International Orders
International shipping options to the countries listed below are available in our cart system however oversees customers should note that import or other duties on the consignment may be levied by authorities in their own Country which are the responsibility of the customer and will not be paid by BlakDogTackle. Free shipping offers are available to UK residents only.

Shipping and Handling
The bulk of our orders are dispatched via Royal Mail and are priced according to size, value and weight. Customers may choose their choice of shipping method from the list displayed during the checkout process and all shipping costs include postal insurance for the full value of the goods. We do our very best to ensure that all orders placed before 2pm are dispatched the same day however we cannot guarantee delivery times due to inconsistencies in Royal Mail's delivery times. Orders placed on weekends or public holidays will be dispatched on the next working day. Please note that BlakDogTackle.com is a mail order only company; we have no retail showroom and can only accept personal callers in very exceptional circumstances.

Defective Goods / Lost or Damaged Orders
We want to ensure that our customers are happy with the products that we sell. All of the products that we sell (with the exception of used items) come with a full manufacturers warranty and any products found to be faulty upon receipt will be replaced immediately at our cost. Should any items become faulty during use please contact BlakDogTackle.com to discuss the options for repair under warranty or replacement; should you decide to accept a warranty repair on any item your statutory rights are not effected in any way. Should we require the return of a damaged item then BlakDogTackle.com will compensate you fully for the cost of return postage when we receive the item.

All orders are covered by full insurance; if your order is dispatched and does not arrive we will refund you the full amount of your order, including postage and packing costs once the required waiting time (defined by Royal Mail) has passed. Currently UK items are declared officially lost by Royal Mail 15 working days after the due date of delivery in the case of First Class items and Standard Parcels and 10 working days in the case of Next Day deliveries. For International orders the waiting times are 20 working days for items to European destinations and 25 working days for items to Non-European International destinations; please note that these waiting times are set by the UK postal service and not BlakDogTackle.com and are therefore out of our control.

Please Note: Tracked services will require a signature upon delivery. In the event that a signature cannot be obtained the items will be held by the postal service and a notification left at the address giving you a time period to collect the item from the postal service before it is returned to us. If an item is not collected within this time period and the order is returned to us we reserve the right to charge an additional delivery charge to re-send the order or to with-hold the postage charge in the event of a refund to the customer.
Returns And Refunds
BlakDogTackle.com fully complies with the terms of the EU Distance Selling Regulations. EU customers may cancel any order you have made prior to dispatch and will receive a full refund immediately. You may also return any item without explanation within seven working days from the day after that on which you received the goods. We will refund the full cost of the item (including the cost of posting it to you) once the item or items are received so long as they are unused, their original packaging is complete and undamaged and the item is in a sale-able condition. Non EU customers may also cancel an order at any time before dispatch and receive a refund in full. They may also return any item without explanation within seven working days from the day after that on which you received the goods to receive a refund on the cost of the returned item or items. Please note that the original postage costs will not be refunded to non EU customers.

Should any items of your order be damaged in transit BlakDogTackle.com will replace or refund those items without delay at our cost; we do ask that the customer provide us with sufficient evidence to make a damage claim from the postal service in these circumstances. We may also ask you to return the items to us in some cases. Please ensure that you supply the correct address details with your order and update your address in the members area when necessary as we are unable to refund customers for orders lost as a result of BlakDogTackle.com being supplied incorrect details by the customer.

To effect a return simply email or telephone us with the details of the item or items you wish to return (please include the order number when you do so) and then return them to us. The cost of return postage for non-faulty items is the responsibility of the customer and the goods are the responsibility of the customer until they are safely received by us. We recommend that you use an insured postal service when returning goods as we cannot refund on return items that are lost in the post. Unfortunately we do not accept returns or offer refunds for personalised goods or goods made to the customer's specification, perishable goods, un-sealed audio or video recordings and downloadable electronic products (such as software or electronic books) unless these items are faulty.

Website Use
You may link to our auctions and send email links to other individuals so long as these activities are for personal and non-commercial use or for the express purpose of notifying potential customers of our goods and services and that full credit for the source of the material is attributed to BlakDogTackle.com. Users of this site are expressly forbidden from selling or gaining any kind of financial income from material derived from BlakDogTackle. You may not copy, edit, distribute, republish or otherwise exploit technical material from this site (or any of our other sites) for any purpose whatsoever without our express permission.

Intellectual Property
All logos, trademarks and trade names etc used by the BlakDogTackle (including the company name itself and it's logos) are the property of either BlakDogTackle or the respective owners of the content. No person is permitted to use, reproduce, copy, edit or manipulate any such mark, name or logo without the express permission of the respective owner. The entire contents of this account and our other websites, including all pictures, graphics, logos, descriptive parts of source code and information, are either the property of BlakDogTackle or, in the case where BlakDogTackle is using any such content with the permission of a third party, the property of the original owner.

Accuracy of Information
BlakDogTackle makes every effort to ensure that the information provided on it's listings is up to date and accurate, including the photographs we provide to illustrate the products we sell and the advice we give to customers and prospective customers. However any liability in relation to such information is limited to the individual such information is provided to and we infer no liability to any third party whatsoever in relation to the content of this website. We cannot accept responsibility for some slight variations, modifications and changes introduced to our products by the manufacturers from time to time (which is out of our control) and in particular to slight variations in the colour of products due to variations in the production processes of the manufacturers or to the settings of the users computer.

Links To Third Party Websites
Our listings may carry links to other third party websites, the content of which may be outside of our control. Any such links are provided for the convenience of users of this website only and BlakDogTackle provides no warranty with regards to the accuracy of any such sites nor do we accept any liability arising out of your use or reliance on their content. In providing these links we in no way infer any sponsorship, approval, endorsement or recommendation for these linked sites. Please contact us should you feel that a linked site is hosting unsuitable content.

Jurisdiction
These terms of use and all terms and conditions relating to the use and purchase of goods from BlakDogtackle listings are subject to English Law and the jurisdiction of the courts of England and Wales. Nothing contained in these conditions of use or in any other part of this website is in any way intended to affect your statutory rights.

At BlakDogTackle.com we take our responsibility to safeguard all information provided to us by our customers very seriously. Every effort is made to ensure that your private information is stored safely.

Collection, Use and Disclosure of Information
So that we may process any orders you place with us we will typically acquire information which includes your name, your address, your e-mail and telephone number; we retain only the information needed to process your orders, your account with us and that which is required for accounting purposes. This information is collected using a variety of security technologies and is stored on the servers of a UK based hosting company which are sited in a secure UK facility. BlakDogTackle will not disclose the information we hold about you to any third parties, or make any use of it without your permission, unless we are required to do so by UK legal bodies in order to aid the investigation or prevention of crime.

Online Payment Service
At BlakDogTackle we offer our customers a choice of well-known and reputable third-party online payment gateway providers. These companies administer our online payments on our behalf and negate the need for your credit or debit card information to be stored on BlakDogTackle's system. The security of your credit or debit card details is the responsibility of the Payment Service Provider you have chosen to process your payment.