>User Profile > thelooks > All-About-Me

My entire family has always made things by hand ie... jewelry, crochet, knitting, painting and canvas. So we started selling some items on different sites. We are very family oriented and all live together in the same house. Mom, Sis, Me (Jen) and My Niece :-)  Makes it interesting, never a dull moment. The entire house is covered with hand-made items. We enjoy a bit of "old fashion" style along with new. My mom, (GMA) has retired so she crochets and makes canvas during the day. She's built quite a collection. I take care of all the Business side and started reselling Jewelry Making supplies and findings. I recenly became an "Auhorized Reseller" for Swarovski Elements.  If you ever need a different quantity of an item besides what is listed in the shop, just contact us through the site through one of our listings :)  We LOVE making custom listings and keeping our customers Happy :) 

STORE POLICIES:

Payments:  We except Paypal, Checks and Money Orders.  We will not start on custom orders without at least a 1/2 order total deposit put down on them.  Sorry but we have actually completed one in the past and had the customer change there mind after Mom was 1/2 done with it :(  Please pay for purchases within 5 business days.  If you need longer to do so, please let us know so we can accommodate you :)  If you need to cancel a order feel free to contact us through the shop or email and we will be happy to take care of it as long as it has not been shipped out yet  :)

Shipping:   We always combine shipping for multiple purchases and ship out within 2 business days except for crochet orders (ship time is stated in the listings).  Our shipping fees are based on the following (Transaction Fees, Paypal Fees and actual shipping costs postage/ink/envelope etc...) never more.  If you are ordering multiple items, please contact us and we will make you a custom listing which will save you money on shipping costs :)  All items are shipped via USPS first class unless otherwise stated in the description.  All US shipments are sent with delivery confirmation.   Once packages are in the mail system we can not be responsible for cost of lost items unless insurance is purchased (with the exception of priority mail).  The post office will only refund postage costs if it is not delivered.   Insurance is $2.65  for US orders up to 100.00.  Please request insurance for larger orders.  All international orders are shipped First Class Package International Service through USPS.  There is delivery confirmation only until it leaves the US. Once packages are in the mail system overseas it is not tracked by the US Post Office.  We can not be responsible for lost items unless insurance is purchased (with the exception of priority mail).  To have a package tracked all the way through internationally it must go international express mail.  Please contact us for a quote, we can not be responsible for undelivered international packages unless express mail is used.   Insurance is 2.65 for international orders up to $100.00.  Please request insurance for larger orders.

Refunds:  Refunds are given to any unhappy customers upon return of items.  Refunds will be the cost of the item only and will not include shipping fees unless there was a mis-representation of the item sold.  Please contact us with any questions prior to making a purchase so we can avoid any misunderstandings :)  Non-receipt of items within the US and International (with delivery confirmation)  -  we will confirm with the post office that the item was not received/lost.  If the item had insurance on it we will submit the claim to the Post Office and upon receipt of funds, we will return them to the customer (cost of postage and items).  With out insurance purchased on orders, we will only be able to refund the cost of postage once we receive it from the post office.  We can not submit a claim until 45 days have passed for international shipments and 30 days for domestic shipments. 

Contact:  Shipping address for check or money order payments is Beatrice Look, 10412 Crete Drive, El Paso, TX  79924.  Email :  The Site will not allow us to put it up here :(  So please just go to one of our listings and hit the contact button that way and we will get right back to you :)

THANKS FOR LOOKING,

THE LOOKS