Originally Posted by
HannaHolly
I'm starting to think this £2000 would be much better spent retaining current customers . At the moment I believe we loose far to many good customers for not very good reasons.
So spend the £2000 on fixing longstanding glytches, on working out a better 'strikethrough' system and on employing someone ( part time) to respond to forum questions. Measure the effectiveness by comparing the numbers of lost customers in previous months to the numbers lost after the 'fixes' are put in place.