>User Profile > onthecakefront > All-About-Me

We are an essex based family business catering in all things cake and craft. We offer a wide variety of choice from the traditional to the modern taste. 
From a birthday celebration, wedding, christening or just an afternoon baking at home. we will have something in store for you.
There is a wide range of ribbon available which can be used in cakes and craft along with our extensive range of paper and foil cupcake cases in many colours.
Happy Baking

Orders
All orders are dispatched as soon as possible, generally within 24 hours of cleared payment.
We only post monday - friday and are strictly mail order only there is no collection service available. Any orders received on a friday after 12 noon will be shipped the following monday.

UK Deliveries Only

Parcels are sent by your chosen method on checkout which can be royal mail 24 or royal mail 48 services. These services have different time frames for delivery and can be from 1-3 days for royal mail 24 or  2 - 4 days for royal mail 48 from the date of dispatch. Please note these services are not a guaranteed service and can on occasion take longer to arrive. This can be due to adverse weather condition, bank holidays and postal strikes.

Non-receipt
If your order has not arrived within the specified time frames and your item is a packet, it probably means a delivery was attempted when you were not in. 
For the Quickest solution the parcel will probably be sitting safe and sound at your local Royal Mail Delivery Office - because the Postperson “forgot” to leave a card advising you of an attempted delivery - so a quick phone call to your local Delivery Office solves the problem in over 95% of cases. If they do not have your package please contact us right away. If nothing arrives after 15 working days, Royal Mail will class the parcel as lost and we can claim against them.

Returns
Here at onthecakefront,  We want you to be completely happy with your order so if anything arrives incorrect, damaged or faulty then please contact us immediately (within 7 days) and we’ll do everything we can to help.

If you wish to return an item please contact us via our contact us page for a Returns Number stating:
the order number and the items that you wish to return plus the reason for returning.
No item can be returned without a return number supplied by us which helps us to keep track of orders being returned.

We advise all customers to return goods via this return policy and to keep the proof of postage. Returns are sent at your own expense and at your own risk. All refunds will be issued to the same payment method as the original order and may take up to 7 days to complete.  You will be refunded the cost of the product, however the shipping charges are non-refundable. We reserve the right to refuse a refund if the items are not in there original condition or packaging.

Returned goods do need to be returned in perfect condition and in their original sealed packaging in order to qualify for a refund.
For orders returned to us within 14 days of their receipt we will issue a refund.

Exceptions to the returns policy:
Edible, food-contact, customized or personalized items, cut ribbon and items specially ordered for the customer cannot be returned. They will be exempt from the returns policy.

Please Note: We are a small family run business and are unable to operate an exchange system. Items eligible for return will be refunded on receipt, any new or replacement items required will need to be purchased through a new order.
If you have any questions please feel free to contact us