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All-About-Me Page For MarcII [+2]

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Location

Newark,, Nottinghamshire,, United Kingdom

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Account Status PLATINUM

eBid Buddy Points 0.018

eBid Member Since 08 Feb 2008

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Some Information About MarcII

Giving you a little more insight into the seller.

 Marc II International TM

Approved member of the Newark Business Club (UK)

QUALITY GOODS FROM EUROPE AND BEYOND DIRECT TO YOUR DOOR!

WELCOME!

Mon-Fri 08:00-17:30/Sat 09:00-12:30/Sun & Bank Holidays Closed

 Official stockists of Jonathan Aston - Levante - Lloytron Home - PMS International - Pukka Pets - Sugarman - Woolbro

 

 

 

Hello! We are a long established, fully insured and HM Revenue & Customs registered, family run trading/product agency business operating from the East Midlands region of the United Kingdom. We primarily import goods from Italy and China which are sold domestically and exported globally. We also sell British products to a worldwide market. All the merchandise we stock is stored in custom made, climate controlled, environments.

Thank you for your interest and happy viewing!

 

 

TERMS AND CONDITIONS

(NON-NEGOTIABLE AND APPLY TO ALL CUSTOMERS REGARDLESS OF STATUS OR COUNTRY OF RESIDENCE)

 

HOURS OF BUSINESS

1. Our business hours are:- Monday to Friday 08:00-17:30 hrs., Saturday 09:00-12:30 hrs., Sunday and Bank Holidays - Closed.

2. Whilst orders can generally be placed with us on an around the clock basis please note we keep regular office hours and we do take holidays, we are not open 24/7 (business hours and any closed/away notices where applicable are clearly shown here and on each product page/our shop). Our shop opening hours are UK British Standard Time, kindly keep this in mind and allow adequate response intervals for any questions you may have, especially if you reside outside the UK BST zone (obvious nonsensical/irrelevant/time wasting queries, including those where the requested information is already clearly available in the product pages, our T&Cs, FAQs or elsewhere on our website will not be responded to).

PAYMENT AND EU DSRs

3. Payment is by PayPal only, we do not accept any other payment methods.  

4. We comply fully with EU DSRs (Distance Selling Regulations). Under current EU DSRs you are entitled to a seven (7) working day cooling off period from receipt of goods in which to cancel your order (this does not apply to auction items or to sales outside the EU and certain exemptions exist), in which case items must be returned to us at your cost and we will issue a full refund within the regulatory thirty (30) day time period. Purchases falling outside the remit of EU DSRs are non-retractable/non-changeable, you will not be able to cancel and request a refund or make any modifications.

SHIPPING, HANDLING AND UNDELIVERABLE ITEMS

5. Goods are despatched on the next working day after payment is received. Orders are shipped by 14:00 hrs. BST on weekdays and by 11:00 hrs. BST on Saturdays. No despatches occur on Sundays, Bank Holidays, or if we are closed.

6. We are exclusively mail order, private collections cannot be arranged and we do not use any escrow services. Orders will only be sent to the registered customers address supplied to us on the relevant Notification Of Payment Receipt form, we will not despatch to any other requested locations.

7. We are not liable, under any circumstances, for items damaged/delayed/lost in the post/by shipper after they have been despatched by us in good condition.

8. Orders can usually still be placed even if we are closed however payment terms remain the same and no goods can be shipped until we re-open, relevant dates will always be given on our shop pages. Clients are responsible for checking to see if we are closed before purchasing from us. Refunds will not be given or any correspondence entered into if after ordering you claim you were unaware we were closed because you failed to read the relevant notices and you are displeased about waiting until we re-open for despatch of your goods.

9. In the event of non-arrival/damage to goods in transit or faulty items received you must notify us in writing giving full order details and reference numbers through our official UK site within ten (10) days of our confirmation of despatch being e-mailed to you. Any claim for non-arrival or damage to goods in transit has to be made by us on your behalf through the Royal Mail or other carrier however please keep in mind that this does take time and their decision is final. Any claim for faulty items received will be assessed by us on a case by case basis.

10. Any consignment deemed by the Royal Mail or other carrier to be undeliverable, for whatever reason, and returned to us shall be considered as being a completed transaction. If the customer requires the goods to be re-despatched we will charge full shipping rates (no previously granted discounts will apply) and we will implement a 10.0% re-stocking fee based on original nett order value plus a non-negotiable fixed charge of £4.99 compensation for rendered administration and packing services if the order is no longer required.

11. Orders in excess of £9.99 Pounds UK Sterling value will only be despatched using registered services, a signature will be required upon receipt of goods and an internationally recognised tracking number will be issued by the selected carrier to prove despatch and provide traceability.

12. Postal/shipping receipts with unique session reference numbers are obtained for all goods we despatch, after which no responsibility can be taken. Postal/shipping receipts can be supplied as proof of despatch if this is required.

TARIFFS, DISCOUNTS AND PROMOTIONS

13. All our tariffs are clearly displayed throughout our website and they are non-negotiable.

14. Postage discounts or promotions for combined orders are only valid if items are paid for through PayPal in one single transaction covering all the products purchased as applicable discounts are automatically calculated during checkout. If items are ordered and paid for in single transactions PayPal will not be able to calculate the appropriate combined discounts and normal default rates will be applied, in these circumstances we regret will not be able to grant any discounts manually.

15. Any special offers are relevant only to the products advertised and for the duration of the listing, once the items have been sold or the listing expires (whichever happens first) the special offer will be deemed closed. Any special offers may be subsequently repeated or extended at a future date.

RETURNS AND REFUNDS

16. Returns are accepted exclusively in accordance with and subject to the following conditions:-

- Item(s) must be returned within fourteen (14) days of receipt. - All shipping and relevant charges are to be paid by the customer.

- Item(s) to be returned in original packing containing all supplied authentic materials and our relevant invoice.

- Returned item(s) will be eligible for shop credit only and will be subject to a 10.0% re-stocking fee based on initial nett order value.

17. Refunds will only be given if goods supplied are defective or if EU DSRs are invoked and only the value of the product(s) will be refunded, postage fees will not be reimbursed. Any claims must be made in writing and within the time limit as described in the paragraph above and are subject to our judgement. Refunds requested outside the EU DSRs jurisdiction will not under any circumstances be issued if you simply decide you no longer want the product(s) or your specific requirements/tastes/expectations are not met, therefore it is recommended that you think carefully about any potential purchases you may wish to make before you place an order.

COMMUNICATIONS, DISPUTES AND LEGAL

18. We will only read/reply to messages sent to us through our official UK sites, any messages sent to our personal e-mail addresses will be automatically deleted un-opened.

19. As we trade internationally with customers and suppliers worldwide using many different languages we advise that in an effort to avoid any possible mis-understandings we only accept written communications, we do not use Skype or any other verbal conveyance methods.

20. We always try to give full and accurate descriptions of the items we offer for sale, however manufacturers advise they may change their specifications, colours or content of goods and they may vary from illustrations supplied.

21. We are purely stockists, we do not manufacture or re-package any items we make available for purchase.

22. We accept no responsibity whatsoever for any injury sustained due to inappropriate use/application of products offered for sale/bid through our site/shop.

23. In compliance with the Data Protection Act we will not issue any client information we hold on our records to third parties, for whatever reason, unless requested to do so by law.

24. Our decision is final. Any legal actions will be handled on our behalf by our solicitors/insurers through the English courts exclusively and in accordance with English legislation.

25. Unauthorized copying or usage, by any means and for any purpose, of our trading name, registered website names and domains, logo/artwork, or site content in any form is strictly prohibited - Such violations will be prosecuted to the full extent of the law.

FEEDBACK

26. It is our company policy to leave feedback solely after feedback has been received from the purchaser.

VARIOUS

27. Notice for stamp collectors - We have business accounts with the Royal Mail/other logistics companies therefore all consignments are automatically machine franked, we do not use postage stamps and no exceptions can be made.

28. We regret we are not able to provide any gift wrapping services or include any individual/personal messages/greeting cards, etc. for orders we process.

29. We reserve the right, solely and exclusively at our discretion, to refuse to supply certain individuals, companies, or specific products to particular countries without having to make public the reasons for our commercial decision.

30. We have been trading worldwide for over twenty years and take great pride in our track record - We prefer no business to bad business. We respectfully request therefore that if you cannot agree fully to all our listed terms and conditions both here and any additional ones on specific product pages please do not purchase from us.

_______________________________________________________________________________________________________________________________________________

FREQUENTLY ASKED QUESTIONS

(MOST COMMON FIRST)

 

Q:-Are all items you advertise in stock now?
A:-Yes, we never advertise goods we do not have in stock, products in transit to us are not made available for sale until we have them on our shelves.
Q:-I don't have a PayPal account, can I pay by cheque or some other way?
A:-No, we only accept PayPal, we don't take any other payment methods.
Q:-I will be passing through your area, can I collect from you?
A:-No, for insurance reasons we are strictly mail order only and there are no exceptions.
Q:-How much are the shipping and handling charges?
A:-All shipping and handling charges are clearly stated on each product page and are automatically calculated for you during checkout.
Q:-When can I expect my order to arrive?
A:-We cannot give any information as to when an order will arrive as this depends entirely on the Royal Mail/other selected carrier. We can only advise that orders are despatched on the next working day after payment is received, providing we are open (check our shop status now).
Q:-Do you ship internationally?
A:-Yes, in most circumstances we can and do ship worldwide. Occasionally we may restrict the sale of certain items to particular countries purely for commercial reasons and in these cases the relevant details are shown in the advert and restrictions placed during checkout.
Q:-I live outside the UK, can I pay in my local currency?
A:-Yes, we accept international payments and we do not charge any conversion fees. Please note we are not able to give any information concerning exchange rates.
Q:-Do you combine shipping?
A:-Yes, we do accept combined shipping on certain non-auction items, relevant prices including any applicable discounts are automatically calculated for you during checkout (such discounts are only valid if orders are placed in ONE SINGLE TRANSACTION covering your total order requirements, payments made individually on a per item basis will NOT qualify).
Q:-Can you split auction lot items?
A:-No, where auction lots are made available for bidding we will send the entire lot, we are not able to split or combine different lots.
Q:-What is your returns policy?
A:-Item(s) must be returned within 14 Days of receipt. All shipping + relevant charges to be paid by the client. Item(s) to be returned in original packing containing all original materials and our relevant invoice. Returned item(s) will be eligible for shop credit only and will be subject to a 10.0% re-stocking fee based on original nett order value.
Q:-Are your product prices/postage, packing and other charges negotiable?
A:-No, all our tariffs are clearly shown and they are NOT negotiable.

© DFEH4 - January 2004 - Revised May 2017

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Returns Accepted

Items must be returned in original packaging with invoice within 14 days of receipt.