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Thread: Can I return faulty Canon printer purchased almost 2 years ago?

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    Default Can I return faulty Canon printer purchased almost 2 years ago?

    In January 2015 I purchased a Canon Pixma printer/scanner from Tesco Direct.

    This week it has decided it has given up on printing - which I usually need every day for parcel labels.
    There is a horrible grating/grinding noise and the paper won't feed in.

    Am I within my rights to return as faulty to the local Tesco store?
    I have the original order details but am unable to print out..............

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    Forum Saint astral276's Avatar
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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    It would come under the Consumer Rights Act 2015.

    http://www.which.co.uk/consumer-righ...months-or-more

    Though you could approach the supplier to see if their in-house policy exceeds your statutory rights and will repair or replace it regardless of their legal obligations.


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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    It would come under the the Sale of Goods Act 1979 as you bought it prior to the law change in October 2015 but even if you don't have a legal right, companies' reputations depend on giving decent service. So you can always ask - and tell them you're disappointed if they don't help. See here http://www.moneysavingexpert.com/sho...s-wallet-print

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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    Thanks for your help both - just wish the thing would start printing again but the fault's deep inside...............

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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    go to the tesco facebook page and ask there. I always find them very helpful
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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    Quote Originally Posted by Maelbrigda View Post
    go to the tesco facebook page and ask there. I always find them very helpful
    Thanks Penni - have just done that.

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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    My first printer was a Canon, that just stopped operating with no notice, I contacted Canon customer services about it and from the fault codes they diagnosed that I could have it fixed. However the cost of the repair was substantial and they would give no guarantee that it would fix the problem. The cheap and logical answer was to buy a new printer, after research I chose a Kodak which I was quite pleased with however this also eventually failed and Kodak had by this time stopped producing printers. So another printer was bought (an Epson) which is operating okay up to now.

    The sensible option may be to buy a new printer, hopefully one that takes the same cartridges if you have any left.

    Good Luck with it.
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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    I do not know which model you have, but most of the most recent Pixmas give access to the "deep inside" from the rear. Check the user manual. It's very easy to remove an internal paper jam and it is explained in that manual. The sound is a grating one by the way.

    Usually the manual is on the Driver CD - if you have lost it you may download a copy from Canon. It is not the same as the "Quickstart guide".

    Anyway, if you have not checked for this, I'd do that first.

    If you care to tell me which model you have I should be able to tell you how to unblock it.

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    Forum Saint Gill's Avatar
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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    Quote Originally Posted by Anniemcc2 View Post
    In January 2015 I purchased a Canon Pixma printer/scanner from Tesco Direct.

    This week it has decided it has given up on printing - which I usually need every day for parcel labels.
    There is a horrible grating/grinding noise and the paper won't feed in.

    Am I within my rights to return as faulty to the local Tesco store?
    I have the original order details but am unable to print out..............
    IMO unless the printer had a 2 year guarantee then no you are not within your rights unless you purchased the 'extra' guarantee period that costs a fortune! You could possibly buy a new printer for the same amount.

    I have the same problem at work with a Brother printer - it grinds and tries to take in the paper even though the cassette is full. Usually the paper is cold/damp from the conditions of being in a unit on an industrial estate without overnight heating. My solution is to disconnect the mains lead and turn off the PC. Restart the PC, take the paper from the cassette and flick through the paper, add more to make it full. Then connect the printer and try again. This may take 3 or 4 attempts but I get there in the end and the printer works perfectly. Damp/cold can cause the problem Annie.

    I wish you luck on returning the printer to Tesco and, I'm sure, we'd all love to know the outcome.
    Gill (pronounced Jill) "Have nothing in your house that you do not know to be useful, or believe to be beautiful" William Morris 1834 - 1896

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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    Quote Originally Posted by cambrensis View Post

    If you care to tell me which model you have I should be able to tell you how to unblock it.
    It's a Canon Pixma MG5650 Printer/Scanner

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