can anybody give me any links on how to take action against a mobile phone company that persistantly lets my son go over his allowance [ he asked for it to capped at £30.00] also he never ever receives the itemised bill service which he has paid for and another thing, because they are often behind with the billing system he ends up having to pay 2 or even 3 mnths at a time, he has resorted to going into carphone warehouse and asking them what his bill is - btw this is O2 we are on about here - he has spent hours on the phone veery month to try and get all these probs sorted out but to no avail and they still dont enforce his limit
he has now just chucked the phone across the lounge and it's busted because he is so frustrated - this has been going on for 6 mnths or more
please help before i go mad - i need to make a formal complaint somehow/somewhere because as i see it they are not complying with the contract?