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Thread: Site Downtime & Problem Notifications

  1. #81
    Administrator gazza's Avatar
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    We've had an indexing problem today, some auctions that have been started or reposted were not appearing in search results or Auctions I'm Running. The problem has been located and has been fixed. Tweeks are being made to ensure this cannot be repeated.

    Thx.
    Gazza
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  2. #82
    Administrator gazza's Avatar
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    We'll be going down at 6am GMT | 7am London | 2am New York tomorrow (Friday 11th) for a while to install our latest updates to the site. Downtime will be over an hour as it is quite a substantial upgrade.

    Gazza
    Last edited by gazza; 10th June 2010 at 01:06 PM.
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  3. #83
    Administrator gazza's Avatar
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    We're having a devil of a time with Hotmail currently. We've been sending them the same emails for 10 years and for the last week they've decided that over 90% of our emails are spam!

    For this reason please ensure you add donotreply at ebid dot net to your Hotmail / MSN / Live.com friends/contact list.

    We are trying to remedy the situation with Microsoft but you can probably guess the type of robotic replies we are receiving from them at the moment.

    If anyone has joined and has not received their validation email we can update your account with another email address if you have one, send an email to support at ebid dot net.

    Anyone new signing up would be advised to NOT use a hotmail/msn/live email address currently.

    Trying our darnedest to find a solution.
    Gazza
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  4. #84
    Administrator gazza's Avatar
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    We have at last been given the green light from Hotmail/MSN/Live . It was not a pretty episode but after looking further into our background they have decided that we are not evil spammers. We have had many users marking our emails as spam.

    May we ask our users to never ever do this please. Once a black mark is put against our name it can tarnish our reputation.

    eBid emails are never spam, they are fully controllable from within My eBid > My eMails and many have direct unsubscribe links within them.

    The funniest one was a user hitting the spam button on their new account validation email. Then ten minutes later we received a harsh email asking why their account hadn't been opened.

    Please be careful with the SPAM button guys..

    Thanks,
    Gazza
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  5. #85
    Administrator gazza's Avatar
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    Some network problems this afternoon it would seem we have got on top of now.

    Some category counter problems ongoing. Working on it as we speak.

    Apologies for the inconvenience.

    Gazza
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  6. #86
    Administrator gazza's Avatar
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    A problem relating to yesterdays network outage has meant our "Contact" form is currently out of action when requesting a support ticket be opened. Please email support at ebid dot net directly with any support queries for the time being.

    Many Thanks,
    Gazza
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  7. #87
    Administrator gazza's Avatar
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    We'll be going down at 6am GMT | 7am London | 2am New York tomorrow (Saturday 23rd) for a while to install our latest updates to the site. Downtime will be around an hour as it is quite a substantial upgrade.

    Thanks all..

    Gazza
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  8. #88
    Administrator gazza's Avatar
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    We are currently experiencing a network problem that is causing some new auctions to not be added to our index. It is also causing problems with search results and category viewing pages.

    We are working on this as we speak..

    Gazza
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  9. #89
    Administrator gazza's Avatar
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    We'll be going down for about 10 minutes at 8am GMT on Mon 8th Nov for a site update.

    Thanks
    Gazza
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  10. #90
    Administrator gazza's Avatar
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    We are currently about 3 minutes into a 15 min downtime to fix a leaky database table.

    Back asap.

    Apologies,
    Gazza
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