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Thread: Site Downtime & Problem Notifications

  1. #71
    Administrator gazza's Avatar
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    The forums will be going down for a software update at around 10am GMT (11am London | 6am New York).

    This should only take about 10 minutes.

    Gazza
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  2. #72
    Administrator gazza's Avatar
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    Some users will be receiving an invalid security certificate warning in their browser this morning, we are currently looking into why the updated certificate is not being served to visitors.

    Our apologies, we hope to have a solution to this within the next half hour.

    Gazza
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  3. #73
    Administrator gazza's Avatar
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    I'm glad to say our certificate issues have been resolved.

    Gazza
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  4. #74
    Administrator gazza's Avatar
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    We'll be going down on 5th Jan at 6am (London), 1am (New York) to install our newly designed site. We had hoped to launch around now but have decided to wait to not interrupt Christmas shopping and to give us time to change our card processor and fully test with our new one which we had not planned to do originally.

    Thanks for all the patience. We hope the wait will be worthwhile. We are happy with the results and hope it will be the change that will allow us to gain a seat on the top table of e-commerce companies around the world.

    Happy Xmas to All
    G & M
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  5. #75
    Administrator gazza's Avatar
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    Some hotmail/msn/live email addresses are turning away emails from eBid currently. We are looking into the reason for this.

    Gazza

    --- UPDATE 14.02 GMT) ----

    Microsoft have been in touch and have notified us they have fixed the problem but it could take up to 24 hours to filter through their whole system. Anyone who cannot login due to them being asked for an updated email address can open a support ticket to deal with the temporary problem.
    Last edited by gazza; 13th December 2009 at 02:05 PM.
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  6. #76
    Administrator gazza's Avatar
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    Due to a few too many loose ends still to tie up we will be putting off the launch of our new site for a few days. I'm sure a few of you will not be surprised due to our stretching of time in the past, but in the context of things we'd rather not put out a site that we know has a few bugs still.

    The main reason is the new WYSIWYG editor that we have built into the site updating to a new version in the last couple of days. It has had the effect of mangling our users HTML, one description was almost doubled from 23k to 50k during testing yesterday. I think we will be moving back to the old one of the current site.

    Another problem is with the new Store search facility we've build to search for stores by title or owner, it started playing up yesterday and a little more work is needed.

    We've also changed to a single unified listing form for listing and editing auctions and the changing feature from free to gallery etc is not quite perfect yet.

    Sorry for the anti-climax everyone but we'll be going down come rain or shine on Friday (8th Jan) at 6am London (1am New York).

    Gazza
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  7. #77
    Administrator gazza's Avatar
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    Few bits of news...

    We will be going down at 6am and launching the main site tomorrow at around 6.30am GMT if all goes to plan. There are hundreds of changes, please take some time getting used to the new site. We realise some users do not like change but we ask you to give it a ride for a couple of days and not to jump to hasty conclusions. First things we need to iron out will be any bugs. Then as ever we will listen to all your input both negative and positive and tweek the site over the next few weeks to get it as close to perfect as we can. Then we will be able to start work on all the new features that we weren't able to add, and re-start our promotion of a site that we are at last proud to let the world know about.

    It looks like Ninja Lister will not make it on time, up until a few seconds ago i thought it would be ok but we've been hit by a last minute bug on the International Shipping form so we are probably going to leave it out for 6am, but you never know. It should be with us within a couple of days though.

    The forums will go into a state of transition, they will still be usable but will be reconstructed over the next few days.

    Back to the grindstone.

    Gazza
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  8. #78
    Administrator gazza's Avatar
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    User may see around 5 minutes of intermittent service at around 16:30 GMT today while we upload a few changes to the site.

    Gazza
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  9. #79
    Administrator gazza's Avatar
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    Some pages might seem a little sluggish over the next 48hrs. We have had to take a database server offline to allow us to test fundamental changes to the database structure on it.

    Apologies, will be back to normal ASAP

    Gazza
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  10. #80
    Administrator gazza's Avatar
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    We've completed stage 2 of 3 of our database upgrade. We should be back up to normal speed now.

    The last stage will be happening at 8am London / 3am New York tomorrow (Saturday). The site will be offline for 40 minutes whilst we update the last database to the new settings.

    Apologies for the interruption.

    Gazza
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