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Thread: Site Downtime & Problem Notifications

  1. #61
    Administrator gazza's Avatar
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    CURRENT KNOWN ISSUES

    Postage error message after editing auction. FIXED
    Upgrading from Buyer to Seller or Seller+ via Netbanx.

    We hope to have fixes for both of these very shortly.
    Last edited by gazza; 1st July 2009 at 03:52 PM.
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  2. #62
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    CURRENT KNOWN ISSUES

    Upgrading from Buyer to Seller or Seller+ via Netbanx.

    Seems Netbanx have DNS problems also and are redirecting their data to our old server still. They have assured us they are working on this as we speak.

    UPDATE

    Netbanx still have not updated their DNS to point to our new servers which means users upgrading to Seller or Seller plus may still be having problems. We apologise on their behalf and have told them in no uncertain terms that it is not good enough and frankly embarrasing for a mission critical company such as themselves.

    After 84 hours it seems there are a couple of ISPs that are still using cached (old) data, again we would like to apologise on their behalf for the poor service you are receiving. The only good news is that a change of DNS only happens once every blue moon so this is a problem we will hopefully never have to tackle again.

    UPDATE

    Netbanx are refusing to accept they have a problem, we continue to lock horns.

    UPDATE

    Praise the Lord, Netbanx have seen the light. All running OK now.
    Last edited by gazza; 3rd July 2009 at 10:53 PM.
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  3. #63
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    We will be purging over 4 million images at 2am Saturday (London) 9pm Friday (New York) , a slight degrade of our image uploading may occur during this time. This is a one off while we get up to date. We envisage this to continue for at least 2 hours.

    Gazza
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  4. #64
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    Things will be on a go slow for about 5 minutes starting at Midday GMT (1pm BST) today while we do some database maintenance.

    Gazza
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  5. #65
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    Some users might find a few images are loading slowly for the next hour or so. We are doing a large purge of thousands of out of date photos.

    Gazza
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  6. #66
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    Some users might experience a slight slow down for a few minutes at around 6pm GMT today whilst we make a small change to our database.

    Gazza
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  7. #67
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    Some yahoo.com, yahoo.co.uk and btinternet.com email address users might find they are not receiving some eBid emails at the moment, this includes new sign ups.

    This is down to Yahoo's restrictions. We are working with them to resolve the situation.

    Gazza
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  8. #68
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    Some downtime has been experience within the last hour, things are back to normal now. Our apologies for this, the source of the problem has been located and is being remedied.

    Gazza
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  9. #69
    Administrator gazza's Avatar
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    We are experiencing some intermittent database sluggishness which has caused some timeouts in the past hour. The problem has been rectified and a cause is being investigated.

    Apologies,
    Gazza
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  10. #70
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    PayPal have had some problems today sending notifications out for payments that have been made. For this reason there may be some delay in AAL updates and Seller+ subscriptions being processed. If you have not bee upgraded by 6am GMT (7am London | 2am New York) then let us know and we will issue refunds.

    Gazza
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