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Thread: Site Downtime & Problem Notifications

  1. #41
    Administrator gazza's Avatar
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    Our database structure alterations are still running, the more auctions we have the longer it takes to change each one to the new format in the database. We're on step 11 of 12 so not long now.

    Gazza
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  2. #42
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    All done. Everything has gone to plan so far but as you've probably guessed everything took a lot longer than we hoped. We were ready to come back online at about 3pm but after a few minutes we realised the site wouldn't cope until we had finished making all the changes to our archive databases that were still running in the background, so we had to wait until they were done.

    We're going to bring the site back up in stages. Be gentle with it for a few hours, we expect a few bugs, let us know.

    Thanks for your patience.

    Gazza
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  3. #43
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    Found one last problem. Fixing as we speak.
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  4. #44
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    OK, fixed that. Site will be going up in stages from now.

    This has been the largest upgrade we have undertaken and we expect one or two glitches. Please bear with us over the next 24 hours.

    Gazza
    Last edited by gazza; 10th December 2008 at 07:40 PM.
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  5. #45
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    Some delays can be expected from around 1am to 3am GMT on Fri 12th Dec. This is due to the final part of our systems upgrade taking place to synchronise all auction data.

    Listing auctions, uploading photos and aal delays can be expected.

    Gazza
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  6. #46
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    We have started to notice intermittent problems with one of our servers which could mean a hardware failure is imminent. The server in questions powers the forums so it is possible we may have problems over the next 24 hours with the forums. We are attempting find the root cause of the problem hoping it is not hardware related and are setting up contingency.

    Talk about bad timing.
    Gazza
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  7. #47
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    We have had reports of some US users with TimeWarner/RoadRunner as their ISP not being able to reach eBid for the last couple of days.

    Using Start > CMD > tracert www.ebid.net the users have been able to determine the drop off point is somewhere on the east coast at a router run by XO.net

    We are looking into the matter.

    Gazza
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  8. #48
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    We will be going down for a few minutes at about 4.30pm GMT today for a software update.

    Gazza
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  9. #49
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    Users could encounter a page error if using the site between 2pm and 4pm (GMY) this afternoon. We are aware of this and appreciate your patience with these short outages.

    Gazza
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  10. #50
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    We experienced around 1hr downtime this morning due to problems with our hosts. We are speaking with our hosts to resolve this unacceptable situation.

    Here is their explanation.
    ---------------------------
    Thank you for your email.

    We are experiencing a network outage in our Harbour Exchange datacenter, which is affecting all of our customers who have kit located there.

    We have a team of our own engineers onsite looking at this as a priority 1 issue.
    They are working with the datacenter engineers to resolve the issue and we will advise as soon as we have updates.

    We are sorry for the inconvenience caused due this outage.

    Regards,
    --------------------------------

    Apologies,
    Gazza
    Last edited by gazza; 13th January 2009 at 11:47 AM.
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