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Thread: Site Downtime & Problem Notifications

  1. #141
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    We'll be taking the eBid website and mobile app down for some new additions and a quick hardware upgrade on 26th September for around an 90 minutes.

    We aim for around 7am London (2am New York) to cause as little disruption as possible.

    Thanks,
    Gazza
    Last edited by gazza; 24th September 2017 at 09:04 PM.
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  2. #142
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    We've had a hardware failure of one of our major servers overnight. It has been decommissioned and traffic has been pointed elsewhere.

    Apologies for anyone having trouble with image uploads in the last couple of hours.

    These should now be working fine again.

    Any eBid Spreadsheet or Ninja Lister uploads sent to us since 5am London BST (Midnight New York) should be re-sent.

    Gazza
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  3. #143
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    We'll be going offline for around an hour on Saturday around 7am London, 2am New York, 11pm (Friday) San Francisco to install some updates.

    Some improvements to mobile layouts and also an update to allow listings to retain their ID#s throughout their lifetime (and to keep the same URL throughout) in order to help with search engine optimisation.

    Gazza
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  4. #144
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    Saturday's downtime allowed us to do the big and slow updates that allow for lifetime listing IDs but the finishing touches will take place this week while we fix a small problem, no more downtime will be needed.

    Gazza
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  5. #145
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    eBid has been suffering from it's first major DDOS attack over Tuesday and Wednesday. As with extreme events like this you can never know what level of attack to expect.

    Our downtime has been longer than we had hoped but i am glad to say or defences are now much stronger and eBid is a lot more robust and prepared for future attacks of these sort.

    Gazza
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  6. #146
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    Ninja Lister, Spreadsheet and API are all now fully running again after the problems with the DDOS attack.

    Thanks,
    Gazza
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  7. #147
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    Default Re: Site Downtime & Problem Notifications

    Image upload problems from this afternoon have now been fixed.

    Thanks,
    Gazza
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  8. #148
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    Google Shopping have decided to stop using their XML format of uploading so we are having to place new uploads on hold over this weekend to allow us to update our systems to their JSON format.

    Any new eBid listings from now until the beginning of next week will still be uploaded as soon as the new system boots up at the beginning of next week.

    Apologies for the inconvenience, uploads still remain free to our SELLER+ account holders!

    Thanks,
    Gazza

    UPDATE 13 FEB 2020
    ------------------------------

    Our new systems have been in place for over a week now and have caught up with any backlog of uploads. Many thanks for your patience. Uploads to Google Shopping should now be even faster than before.

    Gazza
    Last edited by gazza; 13th February 2020 at 12:06 AM.
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  9. #149
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    Default Re: Site Downtime & Problem Notifications

    eBid will be going offline for around 30 minutes on Tuesday 14th April at 9am London (4am New York) to allow us to go live with the latest version of the website.
    Last edited by gazza; 14th April 2020 at 12:09 PM.
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  10. #150
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    Default Re: Site Downtime & Problem Notifications

    eBid will be going offline for around 10 minutes on Wednesday 15th April at 8.00am London (3am New York) to allow us to put up the remaining parts of the website update.
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