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Thread: Site Downtime & Problem Notifications

  1. #101
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    One of our memory cache servers decided to have a little rest this morning without telling us. Forums were down for a few minutes. Apologies, he is back up on his feet now and doing pounding away I'm glad to say .
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  2. #102
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    It has come to our attention that some users have received two invoices today. Please ignore the second one, this was sent in error and is not relevant to your eBid account.

    The first invoice or statement that was received this morning is the correct version.

    Apologies for the error.

    Gazza
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  3. #103
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    Default Re: Site Downtime & Problem Notifications

    Search function will go offline for about 5 minutes shortly while we install some extra RAM in one of our database servers. The rest of the site will remain functioning.

    Thx,
    Gazza
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  4. #104
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    Default Re: Site Downtime & Problem Notifications

    We will be taking the site down for some time on Saturday morning at around 7am (UTC/GMT) / 2am EST

    Our latest updates to the site will be put live but it means some tweeking to our database which is the time consuming aspect of downtime nowadays with it being so large.

    We estimate over an hour of downtime.

    -UPDATE--

    Updates moved back to Monday (5th March), found a nasty little bug at the last minute. Better safe than sorry!

    Gazza
    Last edited by gazza; 3rd March 2012 at 01:37 PM.
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  5. #105
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    Default Re: Site Downtime & Problem Notifications

    We'll be taking the site down for some updates at around 6am(GMT) on Saturday 31st March (7am UK / 2am US East Coast)

    Downtime could be a while but we will keep it as short as humanly possible.

    Thx,
    Gazza

    -----------

    UPDATE - We've had some corruption of database data and are having to recreate from master data so things are taking a little longer than we had hoped. Back soon.

    ----------

    UPDATE - Apologies for the long wait, the problem was our database servers hadn't been rebooted in over 4 years so they caused us quite a few niggles but are all back up and humming again.
    Last edited by gazza; 31st March 2012 at 12:03 PM.
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  6. #106
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    SIte will be down for around 1 minute early afternoon (GMT/UTC) today 24th April 2012 whilst we install our latest set of upgrades.

    This will include our first incarnation of an offer system entitled "Make an Offer". It does not include automatic decline and accept levels but they will be coming soon as I'm pretty sure they will be requested as soon as it goes up.

    Gazza
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  7. #107
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    Default Re: Site Downtime & Problem Notifications

    eBid will be going offline for a software upgrade around an hour on Sunday around 8am London, 3am New York.
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  8. #108
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    Default Re: Site Downtime & Problem Notifications

    We've had a few problems with our support contact form (not direct emails to support) since midnight (GMT/UTC). Anyone who has filled the form and has not received a confirmation of arrival email back should try again now.

    Thanks,
    Gazza
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  9. #109
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    Default Re: Site Downtime & Problem Notifications

    Hi All,

    We had our main database server die on us last night, two of the five hard drives in it crashed within a few hours of each other. Remarkable timing for both to go within such a short timespan seeing as they had both been fine for the last few years. We can seamlessly handle one dying ok, not two. Our systems are fully redundant however and backups were started within a few minutes.

    We are running on a reduced capacity at the moment and will be back up to full capacity in a few hours. So if a page or 2 loads a bit slow today this will be the reason.

    Will report back when running on full steam again.

    Gazza

    ------------

    Update 15 July 2012 19.57 GMT/UTC : Some users have reported slow indexing of their listings today, this was linked to the server outage but has been fixed now, new listings will show pretty much immediately again. Some pages may still be loading a little slowly, this will be remedied tomorrow.
    Last edited by gazza; 15th July 2012 at 08:01 PM.
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  10. #110
    Administrator gazza's Avatar
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    Default Re: Site Downtime & Problem Notifications

    We'll be going offline at 13.30 BST (12.30 UTC) today for a software upgrade. The downtime should be around 10 minutes.
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