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Thread: How do I change incorrect Tracking Info for a sale?

  1. #1

    Default How do I change incorrect Tracking Info for a sale?

    Hi:

    I made an error when adding the tracking info for a sale... how do I remove the incorrect tracking and replace it with correct tracking?

    Thanks, Tom

  2. #2

    Default Re: How do I change incorrect Tracking Info for a sale?

    Hi Tom,

    You can't actually change your post with the incorrect tracking number, BUT, you can send a note to yourself with the correct tracking number, and note that it is a correction. It will show up as the next entry on the sold item.

    Hope this helps.

    Jan

  3. #3

    Default Re: How do I change incorrect Tracking Info for a sale?

    Thanks Jan...

    I did already see & use the note to myself to log the tracking but I`m surprised the error cannot be corrected. When the tracking is uploaded for a sale isn`t that info made a part of the sale? Doesn`t the customer see it from that upload? I have already alerted the customer about the error and told him the tracking as part of the Paypal record is correct. Hopefully this will be what the customer uses for tracking.

    Thanks! Tom

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