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Thread: Contact Form

  1. #1
    Forum Diehard 20sent06's Avatar
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    Default Contact Form

    Is the contact form working, I wonder? - https://www.ebid.net/uk/help/contact-us/ - I have submitted a problem three times, making sure my details are correct and have not had any response/reply at all... this hasn't happened in the past.

    On the third attempt, there was a prompt to add a screen captcha - is it because this time I clicked the radio button for website... it is not obvious that I should do that!

    - but still I've had no e'mail acknowledgement, despite the online response stating that it was sent and my email address is correct!

    Help please?

  2. #2
    Forum Diehard 20sent06's Avatar
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    Default Re: Contact Form

    Here is how the form appears to me and it is not clear what to do at the line highlighted and arrowed?
    Attached Images Attached Images  

  3. #3
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    Default Re: Contact Form

    I always email direct support@eBid.net with any problems.

  4. #4
    Forum Diehard 20sent06's Avatar
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    Default Re: Contact Form

    Quote Originally Posted by Anniemcc2 View Post
    I always email direct support@eBid.net with any problems.
    Many thanks - I'll do the same as the online form does not appear to work...

  5. #5
    Forum Diehard 20sent06's Avatar
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    Thumbs down Re: Contact Form

    Quote Originally Posted by 20sent06 View Post
    Many thanks - I'll do the same as the online form does not appear to work...
    No response from ebid support so far either... no read reciept/response of any kind!

    - and I have checked spambox/filter - fat zero there too!

  6. #6
    Forum Saint Maelbrigda's Avatar
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    Default Re: Contact Form

    try opening a new ticket and see what happens.
    Simply Handmade all my handmade items
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    Please have a look. I combine postage wherever possible.

  7. #7
    Forum Diehard 20sent06's Avatar
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    Default Re: Contact Form

    Quote Originally Posted by Maelbrigda View Post
    try opening a new ticket and see what happens.
    Sent another to support@eBid.net - request delivery/read receipts too... got nothing back!

  8. #8
    Administrator gazza's Avatar
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    Default Re: Contact Form

    Quote Originally Posted by 20sent06 View Post
    Sent another to support@eBid.net - request delivery/read receipts too... got nothing back!
    When we receive your request we send a confirmation email with a ticket ID.

    I can see quite a few tickets you have opened, all have been replied to.

    Gazza
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  9. #9
    Forum Diehard 20sent06's Avatar
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    Default Re: Contact Form

    Quote Originally Posted by gazza View Post
    When we receive your request we send a confirmation email with a ticket ID.

    I can see quite a few tickets you have opened, all have been replied to.

    Gazza
    Glad to hear they have arrived OK, however nothing has come back to me by way of confirmation emails or delivery/read receipts.

    Odd, as I am receiving other emails from eBid to the same address: Ninja Lister Reports, Questions Recieved, Payment Received, Invoice, Successful Sale etc...

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