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Thread: PPPay.com not letting me complete payment for eBid purchase.

  1. #1
    Forum Saint
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    Default PPPay.com not letting me complete payment for eBid purchase.

    Just made a purchase and tried to pay using PPPay.com as I have a balance to use up - but would it let me - NO.

    Got the sale details on the PPPay page and then nothing - wouldn't let me complete the purchase.

    So went back and used Paypal

  2. #2

    Default Re: PPPay.com not letting me complete payment for eBid purchase.

    I had problems the last time I tried to pay by PPPay and reported it in this thread some time ago.
    https://www.ebid.net/forums/showthre...ssage-on-pppay
    Never got a reply !

  3. #3
    Forum Master lofty100e's Avatar
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    Default Re: PPPay.com not letting me complete payment for eBid purchase.

    The best way in my experience is to report it to the support team. On the PPPay site there is a tab for help which bounces you through to the eBid site. I sent a message to them and got a reply in the usual eBid style (prompt and helpful).
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  4. #4

    Default Re: PPPay.com not letting me complete payment for eBid purchase.

    ​Thank you lofty I've sent them a link to this thread.

  5. #5
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    Default Re: PPPay.com not letting me complete payment for eBid purchase.

    Quote Originally Posted by cornishmaid1961 View Post
    ​Thank you lofty I've sent them a link to this thread.
    Thanks for that lofty also from me

  6. #6

    Default Re: PPPay.com not letting me complete payment for eBid purchase.

    Quote Originally Posted by Anniemcc2 View Post
    Thanks for that lofty also from me
    Hi Anniemcc2,

    Thank you for bringing this to our attention.

    We are looking into the matter.
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  7. #7
    Administrator gazza's Avatar
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    Default Re: PPPay.com not letting me complete payment for eBid purchase.

    Quote Originally Posted by Anniemcc2 View Post
    Just made a purchase and tried to pay using PPPay.com as I have a balance to use up - but would it let me - NO.

    Got the sale details on the PPPay page and then nothing - wouldn't let me complete the purchase.

    So went back and used Paypal
    Hi Annie,

    At what point did you run into problems, before entering your login details or after?

    Are you able to login via the normal MyPPPay area ok with your credentials?

    Thanks.
    Gazza
    Last edited by gazza; 18th December 2017 at 05:34 PM.
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  8. #8
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    Default Re: PPPay.com not letting me complete payment for eBid purchase.

    Quote Originally Posted by gazza View Post
    Hi Annie,

    At what point did you run into problems, before entering your login details or after?

    Are you able to login via the normal MyPPPay area ok with your credentials?

    Thanks.
    Gazza
    I was transferred to PPPay from eBid where purchase details appeared as expected. Then had to login - which is when I got the blank page under the PPPay logo/header.

  9. #9

    Default Re: PPPay.com not letting me complete payment for eBid purchase.

    This is still not fixed !

    I'm really cross I wanted to use some of my money in my PPPay account to pay for item 165676397. I tried to log in from the transaction page and all I got was a blank page saying 'Passwords are maximum 20 characters' ?
    So then I went and logged in the usual way and tried to send the money to the sellers email address and all I got was a blank page saying 'ERROR MEM - show_send_money_form - 2'.
    So I can't send any money from my balance and ended up having to pay by Paypal yet again instead.

  10. #10

    Default Re: PPPay.com not letting me complete payment for eBid purchase.

    ​I hope you have seen this Gazza ?

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