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Thread: Missing Stores?

  1. #1
    Forum Master JaBek1's Avatar
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    Default Missing Stores?

    I'm curious as to why the browse store category page shows 15 Art stores but when you click on it there is only one. Is it a glitch or what?

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    Forum Master FBNeNotes's Avatar
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    Default Re: Missing Stores?

    Probably because those stores do not sell to USA. I have seen this with many item searches, It would say 67 available.. but when you actually trace them, many have destination restrictions, leaving only 49 that you can see.

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    Forum Master JaBek1's Avatar
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    Default Re: Missing Stores?

    That doesn't sound like a very good system. To have the store index showing 15 stores but to only have one show up when that category is clicked on isn't very impressive to shoppers. If that is the reason then when a user is in a country to which the store does not ship the number of those stores should display as one to that user. It's not like the user was using a filter to keep stores that do not ship to their country out of the search results. At the very least, a notice should be clearly posted on the page that advises that although the site has the stores, not all may be visible if they do not ship to your country. That way shoppers at least receive a warning and aren't left guessing why the stores aren't there.

    Imagine you're visiting the site for the first time and you see that the site has 15 art stores. You click on the category and only one store shows up. There is no notification that only stores that will ship to your country will be displayed. So naturally you assume that the the 15 stores are either old outdated data or that the site is inflating the number of stores that it actually has. If the latter is the case, what else are they inflating? In either case, why would you want to continue shopping on the site or come back to visit it again?

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