Originally Posted by
sidthelamp
Burgyeb
i can only imagine how frustrated you are ,other night i could not access my bank account on line went through the same thing as you, how it was resolved, ihad to confirm certain details and change password and a pin number, via the banks site, but not through my account, the reason this all kicked off was because i apparently entered the wrong details =password more than 3 times . i also got a text telling me my password had been changed,
so
have you explored reasons why this could of happened? eg had a few sales for a larger amount than usual,
have you yourself entered the wrong details? ie your email addy wrong by a letter or dot, same for password.
when you ring them are you using the phone number you registered with them?
when you ring them have you asked for a supervisor
bring up a recent email from them for a transaction as proof/recite