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Thread: Changed registered email, but ebid created new account.

  1. #1

    Default Changed registered email, but ebid created new account.

    I attempted to change my registered email address, but when I did, Ebid created a new account for the new email address I entered, and now I cannot log in to my old account. I thought I must have unknowingly hit the Register button, so I tried to log in again, but this time using Google sign-in. When I clicked on the gmail address associated with my account, the system again created a new account with that email address (but with a 1 appended to it).

    I am logged in here in the forum under the correct name, PaperbackShack. But, when I click on Home or Sell on Ebid, it takes me to one of the new accounts I did not create.
    What the heck is going on here. Yes, I have sent in a support request, but I have no idea how long it will take for a response, and I am hoping someone on the forum might be able to offer some help.

    On top of this, I cannot remember the password to my correct account, and when I send a password change request to my old email address, the email ebis sends me links back to the new account created for it. When I submit a password change request to the new email address I was attempting to change to, I get no response at all from ebid.

    Can anyone help, please?

    Ted

  2. #2
    Forum Saint sidthelamp's Avatar
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    Default Re: Changed registered email, but ebid created new account.

    Quote Originally Posted by PaperbackShack View Post
    I attempted to change my registered email address, but when I did, Ebid created a new account for the new email address I entered, and now I cannot log in to my old account. I thought I must have unknowingly hit the Register button, so I tried to log in again, but this time using Google sign-in. When I clicked on the gmail address associated with my account, the system again created a new account with that email address (but with a 1 appended to it).

    I am logged in here in the forum under the correct name, PaperbackShack. But, when I click on Home or Sell on Ebid, it takes me to one of the new accounts I did not create.
    What the heck is going on here. Yes, I have sent in a support request, but I have no idea how long it will take for a response, and I am hoping someone on the forum might be able to offer some help.

    On top of this, I cannot remember the password to my correct account, and when I send a password change request to my old email address, the email ebis sends me links back to the new account created for it. When I submit a password change request to the new email address I was attempting to change to, I get no response at all from ebid.

    Can anyone help, please?

    Ted
    morning Ted you should of had a acknowledgment email by now, then some one from the towers should get back to you,there normally pretty quick, but its the early hours here in the UK , SO HANG IN THERE , they will respond.
    http://uk.ebid.net/stores/under pressure

    MY ATTITUDE IS A RESULT OF YOUR ACTIONS!!!
    IF YOU DONT LIKE IT BLAME YOURSELF.

  3. #3

    Default Re: Changed registered email, but ebid created new account.

    Thank you for your reply. I found their password reset email in the spam folder. Weird, since the other password reset email I got from them was not in the spam folder.
    I'm just glad I got logged in and fulfilled a customer order before this happened.

    Ted

  4. #4
    Forum Saint sidthelamp's Avatar
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    Default Re: Changed registered email, but ebid created new account.

    Quote Originally Posted by PaperbackShack View Post
    Thank you for your reply. I found their password reset email in the spam folder. Weird, since the other password reset email I got from them was not in the spam folder.
    I'm just glad I got logged in and fulfilled a customer order before this happened.

    Ted
    i remember seeing a similar situation on the forum a while back, they should sort this out pretty quick Ted, yep glad you got in there to sort the order out thas a relife!
    http://uk.ebid.net/stores/under pressure

    MY ATTITUDE IS A RESULT OF YOUR ACTIONS!!!
    IF YOU DONT LIKE IT BLAME YOURSELF.

  5. #5

    Default Re: Changed registered email, but ebid created new account.

    All better, now. Thanks.

    Ted

  6. #6
    Forum Saint sidthelamp's Avatar
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    Default Re: Changed registered email, but ebid created new account.

    Quote Originally Posted by PaperbackShack View Post
    All better, now. Thanks.

    Ted
    i love a happy ending
    http://uk.ebid.net/stores/under pressure

    MY ATTITUDE IS A RESULT OF YOUR ACTIONS!!!
    IF YOU DONT LIKE IT BLAME YOURSELF.

  7. #7
    Administrator gazza's Avatar
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    Default Re: Changed registered email, but ebid created new account.

    Quote Originally Posted by PaperbackShack View Post
    I attempted to change my registered email address, but when I did, Ebid created a new account for the new email address I entered, and now I cannot log in to my old account. I thought I must have unknowingly hit the Register button, so I tried to log in again, but this time using Google sign-in. When I clicked on the gmail address associated with my account, the system again created a new account with that email address (but with a 1 appended to it).

    I am logged in here in the forum under the correct name, PaperbackShack. But, when I click on Home or Sell on Ebid, it takes me to one of the new accounts I did not create.
    What the heck is going on here. Yes, I have sent in a support request, but I have no idea how long it will take for a response, and I am hoping someone on the forum might be able to offer some help.

    On top of this, I cannot remember the password to my correct account, and when I send a password change request to my old email address, the email ebis sends me links back to the new account created for it. When I submit a password change request to the new email address I was attempting to change to, I get no response at all from ebid.

    Can anyone help, please?

    Ted
    Hi ted,

    If you attempted to login using Google and your currently registered email address is different then a new account will be created.

    Gazza
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