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Thread: Right Scroll on Photo Uplifter Not Working

  1. #1
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    Default Right Scroll on Photo Uplifter Not Working

    I can add photos from my chromebook files

    When I tried to upload them to my listing the scroll on the right side doesn't work

    As soon as I try to use it, I get sent to the 'add photo' page so can't add any new listings until this is fixed

    I am using Chrome OS on my chromebook and Chrome browser as I cannot add another one to Chromebook

    The facility was working yesterday but not today

  2. #2
    Forum Master lofty100e's Avatar
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    Default Re: Right Scroll on Photo Uplifter Not Working

    Saw this and was about to respond that i had had no difficulties having used the ebid photo-loading software (simple version) regularly since Friday evening. However we seem to have looped back a couple of months, when everything is loaded I press the button to upload the image, the process goes through the load sequence but does not load the image.

    Using W10 & Firefox
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  3. #3
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    Default Re: Right Scroll on Photo Uplifter Not Working

    Quote Originally Posted by moonwitch View Post
    I can add photos from my chromebook files

    When I tried to upload them to my listing the scroll on the right side doesn't work

    As soon as I try to use it, I get sent to the 'add photo' page so can't add any new listings until this is fixed

    I am using Chrome OS on my chromebook and Chrome browser as I cannot add another one to Chromebook

    The facility was working yesterday but not today
    The problem is still there today

  4. #4
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    Default Re: Right Scroll on Photo Uplifter Not Working

    Oh great....now the slider bar has vanished completely....anyone else having this problem?

    I have over 100 listings to add this week and can't add any until this is fixed

  5. #5
    Administrator gazza's Avatar
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    Default Re: Right Scroll on Photo Uplifter Not Working

    Nothing has changed our end at all. Are you able to take a screenshot so we can see exactly where on the site you are and what you are attempting.

    Thx,
    Gazza
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    Default Re: Right Scroll on Photo Uplifter Not Working

    I have added photos and they are at the bottom of the page only the scroll bar is missing so I can't scroll down to the pictures that are ready to add to the listing

    Name:  Screenshot 2017-09-08 at 18.27.52.jpg
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  7. #7
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    Default Re: Right Scroll on Photo Uplifter Not Working

    So...nearly a week and still unable to add any new listings that need photos added

    I am deleting items as they go out of stock so am only adding the relists.

    The techy forums I have checked have been unable to help

  8. #8
    Administrator gazza's Avatar
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    Default Re: Right Scroll on Photo Uplifter Not Working

    Hi Moonwitch,

    Can you confirm you have zoom level on Chrome set to 100% (default)? (It is in the THREE DOTS menu.)

    Also, the scroll bar you are missing is just the standard scroll bar that should be there even before you open the overlay.

    Are you saying the scroll bar disappears only once you open the overlay?

    Here it is

    https://www.screencast.com/t/tto9zcAA

    You see the scroll bar is there before and after you open the overlay, it just controls the gallery once the overlay is open.

    Thx,
    Gazza
    Last edited by gazza; 12th September 2017 at 10:29 AM.
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  9. #9
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    Default Re: Right Scroll on Photo Uplifter Not Working

    Quote Originally Posted by gazza View Post
    Hi Moonwitch,

    Can you confirm you have zoom level on Chrome set to 100% (default)? (It is in the THREE DOTS menu.)

    Also, the scroll bar you are missing is just the standard scroll bar that should be there even before you open the overlay.

    Are you saying the scroll bar disappears only once you open the overlay?

    Here it is

    https://www.screencast.com/t/tto9zcAA

    You see the scroll bar is there before and after you open the overlay, it just controls the gallery once the overlay is open.

    Thx,
    Gazza
    Hi Gazza...the zoom level is set at 100%

    The scroll bar is there while I am adding pics from my chromebook and while I am uploading pics to the gallery

    Then when I want to choose the photo from my gallery the scroll isn't there.

    Cornishmaid suggested I try increasing the resolution so the window appears smaller and that worked for a few listings (less than 10)

    I can't have the resolution that high as I am visually impaired

  10. #10
    Administrator gazza's Avatar
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    Default Re: Right Scroll on Photo Uplifter Not Working

    Quote Originally Posted by moonwitch View Post
    Hi Gazza...the zoom level is set at 100%

    The scroll bar is there while I am adding pics from my chromebook and while I am uploading pics to the gallery

    Then when I want to choose the photo from my gallery the scroll isn't there.

    Cornishmaid suggested I try increasing the resolution so the window appears smaller and that worked for a few listings (less than 10)

    I can't have the resolution that high as I am visually impaired

    Ok, I'm a little confused, you say the scroll bar is there when the overlay loads and you are able to upload pictures but it is not there when you go to select? So it disappears after you upload a photo?

    Or maybe you are referring to the My Gallery area in My eBid? Remember there are two places My Gallery can be accessed from.... My eBid and Listing Form.

    Thanks,
    Gazza
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