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Thread: Cancel order without Seller +

  1. #1

    Default Cancel order without Seller +

    I have not received payment for the sold lot and I want to cancel order.
    However, I can not cancel order because I'm not a Seller+.
    What should I do?

  2. #2
    Forum Saint
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    Newtown, Powys, United Kingdom
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    Default Re: Cancel order without Seller +

    1. Send your invoice,

    2. Send two payment reminders

    3. If no response, mark as non paying bidder

    4. Finally leave negative Feedback and reclaim FVF.

    All actions must be via the ASL drop down menu.

    HTH.

  3. #3

    Default Re: Cancel order without Seller +

    Thanks Anniemcc2
    But I can not send payment reminders and I can not mark as non paying bidder.
    When I select these buttons in the menu appears pop-up window.
    Attached Images Attached Images  

  4. #4
    Forum Saint
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    Default Re: Cancel order without Seller +

    OK - in that case you need to get in touch with support@eBid.net and explain the situation [and don't forget the auction listing number]

    You could always send payment reminders by private email but there will be no record of them on the ASL.

    Good luck !

  5. #5

    Default Re: Cancel order without Seller +

    Thanks!

  6. #6

    Default Re: Cancel order without Seller +

    Had a look on After Sale Log Options and no reclaim FVF on list

    done
    1. Send your invoice,

    2. Send two payment reminders

    3. If no response, mark as non paying bidder

  7. #7

    Default Re: Cancel order without Seller +

    It usually takes about two days for the reclaim FVF fee option to appear on the after sales log drop down menu so check it again in two days time.

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