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Thread: Feedback Required Auto E-mail

  1. #1

    Default Feedback Required Auto E-mail

    A couple of months ago there was a discussion about the automated Feedback e-mails that are sent to buyers and sellers and you did a wonderful job of rewording the body of the e-mail.

    However, the header of the e-mail still uses the word "Required". Would you please change the header to read "Feedback Requested"??

    The word Requested sounds much more engaging and less demanding than Required.

    Thank you!!

  2. #2
    Forum Master JaBek1's Avatar
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    Default Re: Feedback Required Auto E-mail

    Quote Originally Posted by Shesawaya38485 View Post
    A couple of months ago there was a discussion about the automated Feedback e-mails that are sent to buyers and sellers and you did a wonderful job of rewording the body of the e-mail.

    However, the header of the e-mail still uses the word "Required". Would you please change the header to read "Feedback Requested"??

    The word Requested sounds much more engaging and less demanding than Required.

    Thank you!!
    ​I agree.

  3. #3
    Forum Saint madelaine's Avatar
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    Default Re: Feedback Required Auto E-mail

    Me too!
    Madelaine

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  4. #4

    Default Re: Feedback Required Auto E-mail

    And me.
    Especially as it was my customer who objected to the word 'Required' and gave me a load of grief because of it at the time with negative feedback ! I'm pleased to hear the body of the email has been changed although I haven't seen it.

  5. #5

    Default Re: Feedback Required Auto E-mail

    I was the seller of the item but if the header change was not made on mine, it was probably not made on the auto e-mail to the buyer either. I know leaving feedback is my choice, but a "new to the site" buyer would not unless they read the entire e-mail and if REQUIRED in the header is a turn off, they probably just delete it and might not come back to the site.



    The Header says: eBid - Feedback Required - Hen on Nest Glass Woven Basket Vintage [ 153194596]

    The body says:

    message from eBid : REQUEST TO LEAVE FEEDBACK

    Hi Shesawaya38485,

    If you get a few seconds spare we would appreciate you leaving feedback for (BUYER) in regards to the auction Hen on Nest Glass Woven Basket Vintage.

    Click the link below and give (BUYER) a simple positive, neutral or negative rating for their role in the transaction.

    This is an automated request sent out after a specific time period since the sale date. Feel free to ignore if you don't wish to leave any feedback.

  6. #6

    Default Re: Feedback Required Auto E-mail

    Still getting "REQUIRED" Feedback e-mails.

  7. #7
    Administrator gazza's Avatar
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    Default Re: Feedback Required Auto E-mail

    We've changed the subject of the email today.

    Thx
    Gazza
    Last edited by gazza; 3rd May 2017 at 11:51 AM.
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  8. #8

    Default Re: Feedback Required Auto E-mail

    Quote Originally Posted by gazza View Post
    We've changed the subject of the email today.

    Thx
    Gazza
    Great! Thanks for the responsiveness!

    Is it also possible to set ones account to NOT have such mails sent out? I'd prefer to rely on my own subtle ways of extorting feedback from my counterparties!


    Oh, and Meebo and HerMajesty, if you're reading this, thanks for your patience this week. I'd intended leaving feedback immediately, when posting, but I forgot. I'm glad I didn't get a reminder from you!
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  9. #9

    Default Re: Feedback Required Auto E-mail

    Quote Originally Posted by gazza View Post
    We've changed the subject of the email today.

    Thx
    Gazza

    Thank you, Gazza!!

  10. #10
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    Default Re: Feedback Required Auto E-mail

    Quote Originally Posted by johnwash1 View Post
    Great! Thanks for the responsiveness!

    Is it also possible to set ones account to NOT have such mails sent out? I'd prefer to rely on my own subtle ways of extorting feedback from my counterparties!


    Oh, and Meebo and HerMajesty, if you're reading this, thanks for your patience this week. I'd intended leaving feedback immediately, when posting, but I forgot. I'm glad I didn't get a reminder from you!


    I would also like to opt out of eBid sending these emails on my behalf.

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