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Thread: Can I return faulty Canon printer purchased almost 2 years ago?

  1. #11

    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    Quote Originally Posted by Gill View Post

    I wish you luck on returning the printer to Tesco and, I'm sure, we'd all love to know the outcome.
    Tesco have been in touch via their Facebook page - no joy - they won't accept a return

  2. #12
    Forum Master olivia8143's Avatar
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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    Quote Originally Posted by Anniemcc2 View Post


    Tesco have been in touch via their Facebook page - no joy - they won't accept a return
    I would stand your ground and argue that it hasn't lasted a reasonable length of time.
    It's important to know your basic statutory shopping rights. So to help remember them, just think of the SAD FART technique. By law, goods are faulty if they're not of...

    This is true even if you buy items during a sale or with discount vouchers.
    If you're wondering what a 'reasonable length of time' is, an example should help. It's probably not reasonable for a 2,000 plasma TV to break after nine months, but is for a 50p torch.

  3. #13

    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    Bought a new printer today from Hewlett Packard - so far, so good.

    Himself is going to take a 'look' at the Canon one .............
    .






    p.s. we now have 3 surplus printers and 2 flat screen monitors tucked away at the back of/on top of our wardrobes

  4. #14
    Forum Saint Maelbrigda's Avatar
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    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    Annie you could try phoning canon to see if there is a 2 year manufacturs warranty
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  5. #15

    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    Quote Originally Posted by Anniemcc2 View Post


    It's a Canon Pixma MG5650 Printer/Scanner

    Sorry for the delay in replying.

    Pretty much the same as my brace of MG5550's

    Unplug the printer and turn it so you are looking at its rear. There is a panel curving upward. To the right of that panel you will see a projection, which on close examination you will see to be a handle. Grasp this and swing this down.

    You can now see the paper path. Most simple jams occur at the front of the machine, but the paper feed in from the front at the bottom, around the rollers you now see, and out from the front above the entry.

    Examine this path carefully, using a torch if necessary (some corners are a little dark)...If you are lucky you will find paper jammed in here. It may be a large amount or a small piece...so do use a torch!

    If unsure take a pic and send it to me. Good luck.
    Last edited by cambrensis; 16th November 2016 at 11:11 PM.

  6. #16

    Default Re: Can I return faulty Canon printer purchased almost 2 years ago?

    A little known fact...the engine in a HP printer is usually a Canon. Occasionally it is an Epson engine; this is rare. The main difference is in the ink cartridge style....I always use 3rd party cartridges for Canon, as Epson can be sneaky. As for HP - their cartridges have to be "rebuilt" to give a 3rd party ink. If you get the Canon running again then take the HP back when the starter ink has finished and claim it to be faulty. They never declare the running costs on these things, which is why I use Canon with carefully selected 3rd party inks.

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